Referral for Healthcare Coordinator

Our mission: Improving the quality of life for all North Texans through medical care, support services and advocacy. Our vision: A healthy community.

HSNT is seeking a Referral for Healthcare Coordinator that is passionate about helping others by providing eligibility determination services to HIV+ patients as first point of contact prior to medical care, or access/referral to other services.

Our current staff loves HSNT because we are truly able to make a difference in the lives of the patients that we serve. Individuals that are successful in the Referral for Healthcare Coordinator role tend to be customer-focused and detail oriented, possess a true desire to serve a diverse population of patients and can do so without bias, and demonstrate excellent communication skillsets. It’s also helpful if candidates have some familiarity with various databases and EMR systems, along with Microsoft Word and Excel.

A day in the life of our Referral for Healthcare Coordinator may look like this:

• Responsible for patient eligibility for Ryan White program.
• Ensures all required eligibility documents are provided by the patient and saved in the Electronic Medical Record.
• Schedules patients for annual eligibility, 6-month updates for eligibility, actively pursues patients to ensure they maintain eligibility for services.
• Provides timely patient referral to needed programs and assistance to eliminate barriers to care.
• Effectively communicates with Case Management staff and other program staff regarding patient needs.
• Coordinate Insurance Assistance Program for all offices.
• Assist patients in communicating with health insurance providers.
• Coordinates service with pharmacies for medication co-pays.
• Manage monthly assistance, monitor invoices, track program assistance caps.
• Maintain recordkeeping, billing, program outcomes, and data entry.
• Collaborate with Case Managers to ensure that quarterly income eligibility is verified.
• Communicate with insurance providers to ensure patient access to medical care.
• Adhere to all agency and clinic policies and procedures for employment and services delivery.
• Participate in Quality Management studies.
• Perform additional duties as assigned by the R.W. Case Management and Support Services Supervisor.
• Regular in-person attendance is required as an essential function for this position.
• Must have the ability to work efficiently under stressful conditions and or environment in a timely manner.
• Ability to operate and drive a vehicle safely during work hours.

We ask that our Referral for Healthcare Coordinator have the following:

Education and Experience:

• Education: Associate’s degree or equivalent experience.
• Experience in HIV education or case management is preferred.
• Working knowledge of HIV/AIDS related issues and/or infectious diseases.

Required Knowledge/Skills/Abilities:

• Familiarity and comprehension of medical terminology.
• Must have proven skills in working independently, self-motivated, goal oriented, strong initiative, and be a self-starter.
• Ability to organize and prioritize.
• Strong communication skills both verbal and written.
• Bilingual skills (Spanish/English) a plus.
• Exceptional customer service skills.
• Proficiency with data entry (including familiarity with electronic health record systems).
• Strongly developed attention to detail.
• Ability to adapt easily to changing environments.
• Ability to multi-task in a busy environment.
• Ability to communicate effectively with all levels of the organization.
• Ability to work with people and work under pressure.
• Ability to maintain confidentiality.
• Ability to relate to individuals from a variety of racial, ethnic, religious, and cultural/socioeconomic backgrounds, including various sexual orientations.
• Must be willing to work at any HSNT location, other than assigned site and be agreeable to work weekends, as responsibilities may dictate.
• Strong knowledge of community resources.
• Ability to travel to all HSNT Medical Centers.

At HSNT you’ll find an innovative, pioneering approach to tackling community health issues—we find it extremely rewarding and fulfilling and we think you will, too!

We invite you to visit our website to learn about HSNT and how we make a difference: https://healthservicesntx.org/