Referral Intake Specialist

Description

We are excited to announce an excellent employment opportunity for a Referral Intake Specialist to join our team. As a Referral Intake Specialist, you will Supports the clinical team with the verification of all referrals.

• Maintains patient privacy under company protocol.
• Supports the clinical team with the verification of all referrals.
• Confirms and documents all steps of the referral process to include authorization.
• Assign incoming referral faxes to the appropriate clinic and or provider by placing the document in the proper folder.
• Enters referrals within the allotted timeframe as established; meeting productivity and quality standards as established.
• Remain actively logged into on-call telephone queues as assigned to fulfill duties.
• Processing intake referrals fax accurately and timely in a fast-paced environment.
• Closing all the referral loops with the clinical notes received by fax.
• Participate as an active team member in the development of solutions to improve the overall patient experience.
• Provides a standard of excellence as it relates to customer service and patient satisfaction.
• Performs other related duties as assigned by management.

Requirements

Key Responsibilities:

• Maintains patient privacy under company protocol.
• Supports the clinical team with the verification of all referrals.
• Confirms and documents all steps of the referral process to include authorization.
• Assign incoming referral faxes to the appropriate clinic and or provider by placing the document in the proper folder.
• Enters referrals within the allotted timeframe as established; meeting productivity and quality standards as established.
• Remain actively logged into on-call telephone queues as assigned to fulfill duties.
• Processing intake referrals fax accurately and timely in a fast-paced environment.
• Closing all the referral loops with the clinical notes received by fax.
• Participate as an active team member in the development of solutions to improve the overall patient experience.
• Provides a standard of excellence as it relates to customer service and patient satisfaction.
• Performs other related duties as assigned by management.

Requirements:

• A high school diploma or General Educational Development (GED) is required.
• A minimum of 1 year of Referral Coordination or related clinical experience is required
• EMR Experience is required, ECW- eClinicalWorks is preferred
• Knowledge of insurance plans, ICD-9, ICD-10, and CPT codes and guidelines
• Understanding of medical terminology
• Effective Communication Skills (Written and Oral) 
• Excellent interpersonal relationships and customer service skills
• Exceptional time management and organizational skills
• Outstanding Phone Etiquette
• Ability to multitask in a fast-paced environment
• Team player and self-starter
• Ability to travel and work remotely
• Bilingual in Spanish and English (Preferred, not required)
• Knowledge of working with preferred specialist providers.
• Knowledge processing authorizations via insurance portals

About IMA Medical Group:

IMA Medical Group is a visionary and dynamic company focused on high-quality primary care services, with doctors and professionals dedicated to the health and well-being of the elderly. With more than 20 locations throughout Central Florida, we reiterate our commitment to providing quality medical care and an exceptional experience on each visit. That is the peace of mind and convenience that our patients deserve.

What We Offer:

• Health, Dental, and Vision Insurance
• 401(K) Retirement Plan
• Voluntary Short & Long-Term Disability
• Employer-Paid Life Insurance
• Accrued Paid Time Off, Floating Holidays, and Paid Major Holidays
• Employee Assistance Program (EAP)

How to Apply:

ARE YOU READY TO JOIN OUR TEAM? We understand your time is valuable and that is why we have a very quick and easy application process. If you feel that you are right for this position, please fill out our initial 3-minute, mobile-friendly application so that we can review your information. We look forward to meeting you!

IMA Medical Group is an Equal Opportunity Employer (EOE) and we comply with all federal, state, and local anti-discrimination laws, regulations, and ordinances.

IMA Medical Group participates in E-Verify, as required by the Florida Medicaid program.

IMA Medical Group maintains a drug-free workplace in accordance with applicable Federal and State laws.