Our Mission:
At Primary Healthcare Centers, our mission is to reveal God’s love through high-quality and accessible care for all. We believe in extending compassion, dignity, and excellence in all we do—especially in the way we serve our patients, their families, and our communities.
Position Summary
We are seeking a compassionate and organized Referral Navigator to join our care team. This individual plays a vital role in coordinating specialty medical services and diagnostic testing for our patients, ensuring seamless access to the care they need. The Referral Navigator serves as a liaison between patients, providers, and external specialists, and will support our mission by offering personalized, accessible service grounded in love and respect.
Key Responsibilities
Meet with patients to schedule specialty services or tests as ordered by medical providers
- Coordinate appointment dates, times, and financial arrangements with specialty providers
- Share medical records, referral requests, and orders to specialists in a timely, HIPAA-compliant manner
- Educate patients on the basic requirements for procedures such as CT scans, MRIs, and X-rays
- Track referrals and appointments through the Electronic Medical Record (EMR) system
- Collaborate with Case Managers to assist patients with transportation, counseling, and other supportive services
- Support Patient-Centered Medical Home (PCMH) efforts by contributing to process development and patient education
- Follow up with outside providers to ensure patient compliance and collect test results
- Participate in organizational training (PHCC, OSHA, Emergency Preparedness, etc.)
- Demonstrate initiative, professionalism, and teamwork in all interactions
Qualifications
Knowledge of basic medical terminology and office procedures
- Proficiency with Microsoft Word and Excel
- Strong organizational and communication skills
- Experience with referrals and medical office systems (preferred)
- Ability to maintain strict patient confidentiality
- A heart for service and a commitment to our faith-based mission
Join Our Team
If you feel called to serve others and want to make a meaningful difference in the lives of patients—while working in a mission-driven and faith-affirming environment—we invite you to apply today.
We are an equal opportunity employer and all qualified applicants will receive
consideration for employment without regard to race, color, religion, sex,
national origin, disability status, protected veteran status, or any other
characteristic protected by law.
Primary Healthcare Centers is a group of non-profit community health centers dedicated to improving the health care status of our patients and our community by providing accessible, affordable, quality primary health care services to everyone, regardless of their ability to pay. We serve northwestern Georgia, in five site counties, with eight locations. Operating independently since 1980, we have experienced a great deal of growth over the past several years.
We are committed to working together and treating one another with courtesy, dignity and respect. This is the driving force for what we do and is built into the very foundation of our day-to-day activities.
In working together in this manner, we are able to focus on what is most important: the health of our patients.
Salary :
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