Referral Navigator - Biddeford and Portland

Description

 Join a Mission-Driven Team Making a Difference!

Are you passionate about connecting people with vital resources and support? Do you thrive in a fast-paced, collaborative environment where you can truly make an impact? If so, we invite you to join our collaborative team as a full-time Referral Navigator in Portland, Maine.

About Us:

As a multi-year winner of "Best Places to Work in Maine" and a recognized Maine Inclusive Employer, AWS is a dynamic behavioral health agency dedicated to providing exceptional care. We are committed to continuous improvement and  spent the last year assessing our programs processes and streamlined them to better serve our community.

Your Role:

As a Referral Navigator, you'll be the first point of contact for individuals seeking our services. You'll build rapport, conduct initial screenings, and guide them towards the resources that best meet their needs. This office-based position primarily involves phone interactions, but occasional in-person meetings may be required.

What You'll Do:

• Intake Coordination:  Provide information about our services, conduct biopsychosocial intakes, assess needs, and provide information about our programs and services.
• Referral Expertise: Develop a deep understanding of our offerings and community resources, ensuring clients are connected to the most appropriate level of care.
• Collaboration:  Build strong relationships with internal teams, external agencies, and community partners to ensure seamless coordination of care.
• Community Engagement: Represent AWS at community events and meetings to strengthen our network and raise awareness.
• Data Management: Maintain accurate and organized records of referrals, intakes, and outcomes.
• Transitional Support: You will provide per diem support for a minimal number of clients upon assigning them to providers or during other times of transition in the BHH Program. For example, if intakes are on hold you may support the BHH program with various tasks. 
• Passion for Helping Others:  A genuine desire to make a positive impact in the lives of individuals and the community.
• Communication Skills: Outstanding interpersonal and communication skills to connect with diverse individuals.
• Organizational Skills:  Strong organizational and time management abilities to handle multiple tasks efficiently.
• Preferred Experience: Prior experience in behavioral health or social services is a plus.

Why Join Us:

• Competitive Salary & Benefits: Hourly position with full benefits Including a FREE health insurance option and generous PTO.
• Meaningful Work: Contribute to a mission that transforms lives.
• Supportive Culture: Be part of a collaborative, inclusive team that values your contributions.
• Growth Opportunities: AWS loves to support professional growth and ample opportunities for CEU's. 

Requirements

• High school diploma or equivalent with 1-3 years of experience in the social service field required. A.S. degree in a related field preferred. 
• MHRTC required or applicant must apply and be eligible to receive it prior to start date. 
• 1-2 years of experience in a social service program.
• Essential customer service skills, including empathic listening, needs assessment, program matching, and effective referral to both internal and external services.
• Proficiency in managing information with accuracy in data entry, verification, and retrieval from various sources.
• Preferred skills include moderate typing speed with accuracy, proficiency in G-Suite, experience with Electronic Health Records (EHR), and adeptness in using internet tools for research and communication.
• Ability to multitask across multiple computer programs while engaging with clients via phone or in person.
• For contracts with Rider D: Must pass criminal background, child protective service, and sex offender checks.
• Must not be listed on state or federal suspension and debarment lists.
• Driving may be necessary for meetings and training but is not a primary job duty.