Referral Services Lead

Description

Join Our Team as a Referral Services Lead!

Location: Puyallup Tribal Health Authority | Tacoma, WA | On-Site

Schedule: Full-Time | Mon – Fri, 8:00 AM – 5:00 PM

Hiring Range: $24.50 - $32.53 per hour

Position Close Date: June 6, 2025

Are you a natural coordinator, a master multitasker, and someone who thrives in a fast-paced environment? 

The Puyallup Tribal Health Authority (PTHA) is seeking a Referral Services Lead to help guide and support a team dedicated to connecting patients with the care they need – with excellence, compassion, and efficiency.

This role isn’t just about processing referrals – it’s about leadership, cultural respect, and ensuring every patient gets timely, seamless access to quality care.

What You’ll Do:

As the Referral Services Lead, you’ll wear a variety of hats – including those or problem-solver, mentor, communicator, and detail-oriented administrator. You’ll:

· Coordinate, assign, and oversee daily referral workflows

· Train and guide Referral Service Technicians

· Troubleshoot Electronic Health Record (EHR) issues and support system updates

· Collaborate with patients, providers, and external partners to process and manage medical/dental referrals

· Ensure accuracy in insurance eligibility, pre-authorizations, and funding coordination (including tribal programs)

· Track and document escalated issues, meeting notes, and process improvements

· Support out-of-area tribal members in accessing care and resources

What You Bring:

• High School Diploma or GED
• At least (5) years of experience in clinical or dental office settings handling insurance and pre-authorizations
• Strong working knowledge of medical/dental terminology and coding
• Proficiency in Microsoft Office (Word, Excel, Outlook)
• Experience with Electronic Health Record systems
• Excellent customer service and communication skills

Why PTHA?

We are more than a clinic — we're a culturally grounded, patient-first health and wellness center serving the Indigenous community. We value teamwork, integrity, and community well-being. Here, your work has meaning.

• Work in a mission-driven, accredited organization
• Serve a close-knit patient population in an urban reservation setting
• Enjoy opportunities for professional development and training
• Experience a strong support system and inclusive team culture

Perks of the Role:

• Make a Real Impact – Connect patients with timely, life-changing care
• Meaningful Mission – Contribute to the overall wellness of a tribally operated health organization dedicated to serving the Indigenous community
• Competitive Compensation – Receive a fair salary that reflects your expertise and the impact of your work
• Professional Growth – Lead, train, and support a dynamic team while learning new skills
• Supportive Team Culture – Join a collaborative and inclusive environment where respect and ethics are core values
• Cultural Enrichment – Work in an organization that values and integrates Indigenous traditions, community care, and cultural sensitivity
• Stability & Impact – Be part of a long-standing, accredited institution that plays a vital role in community health and development

PTHA Employee Benefits:

• Supportive environment that values a healthy work/life balance
• Medical/Dental/Vision monthly premiums paid 100% by PTHA for employees (health coverage begins the first of the month following hire date)
• (13)  annual leave (vacation) days + (13) annual sick leave days
• (18+) annual paid holidays including a birthday holiday
• 401(k) with annual profit-sharing contributions after (2) years of service
• Life and AD&D insurance coverage
• Have student loans? PTHA is an approved loan repayment site for various student loan programs

Apply now to lead with purpose and make a lasting difference at PTHA!

In accordance with federal law, Native American Preference in employment applies and job placements are given on a competitive basis, using job related factors.