Referral Specialist

SUMMARY
This position is responsible for scheduling, obtaining authorizations and pre-certifications as well as verify insurance eligibility/benefits and detailing all patient and third-party interaction in the patient's EMR. Promotes and provides customer satisfaction and appropriateness of care for all assigned patients.

RESPONSIBILITIES

• Greet all patients, whether in person or via telephone with a cheerful and helpful attitude

• Verify insurance for eligibility and benefits

• Obtain authorization as required

• Update referrals and patient EMR appropriately

• Schedule NP and follow up appointments as indicated

• Performs other responsibilities as necessary to ensure efficiency within the practice.

ATTRIBUTES

• Good customer care/consideration

• Collaborate/communicate effectively with peers.

• Ability to multi-task

MINIMUM QUALIFICATIONS

Education/Training: High school diploma or GED certificate required, AAS in related field most helpful. 

Experience/Skills/Abilities: Proficiency with computer software applications including Excel and Word. Ability to maneuver through computer programs and general comfort with technology. Medical terminology preferred. Orthopedic terminology highly preferred. Ability to multitask and work in a fast-paced environment. Must have excellent work habits, including a willingness to work the necessary hours to get the job done. 

EDUCATION:

LICENSES / CERTIFICATIONS: 

PHYSICAL REQUIREMENTS:

For disease specific care programs refer to the program specific requirements of the department for further specifications on experience and educational expectations, including continuing education requirements.

Any physical requirements reported by a prospective employee and/or employee’s physician or delegate will be considered for accommodations.

PAY RANGE:

The listed base pay range is a good faith representation of current potential base pay for a successful full time applicant. It may be modified in the future and eligible for additional pay components. Pay is determined by factors including experience, relevant qualifications, specialty, internal equity, location, and contracts.

Rochester Regional Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, predisposing genetic characteristics, marital or familial status, military or veteran status, citizenship or immigration status, or any other characteristic protected by federal, state, or local law.