Job Description - Referrals Associate II - Carolina Family Patient Support Services
Come join our “Family” and be part of providing healthcare In the Community…For the Community.
Carolina Family Health Centers, Inc. provides accessible and affordable health care with excellence…where patients come first. Regardless of an individual’s ability to pay or their insurance status, we believe that EVERYONE deserves access to quality health care.
As a nonprofit, federally qualified health center (FQHC), we strive to meet the needs of our community and breakdown barriers that prevent individuals from seeking health care. Our service offering includes primary medical care, behavioral health, pharmacy and dental services in an integrated model that provides a comprehensive approach to care for our patients.
Position Overview
The Referrals Associate II at our Carolina Family Patient Support Services location in Wilson, NC, arranges and tracks referrals requested by providers to outside entities and tracks designated diagnosis, as requested by providers. This position reports to the Referrals Supervisor.
THIS POSITION OFFERS A 40-HOUR WORKWEEK, NO WEEKENDS, FULL BENEFITS PACKAGE, 12 PAID HOLIDAYS, BI-WEEKLY PAY.
Essential Tasks
Monitors the referral work queues daily for incoming referrals that need processing.
Evaluates the patient’s insurance status, the details of the referral, and patient assistance program options in order to obtain the appointment on behalf of the patient taking into consideration the patient’s insurance status, county of residence and patient assistance program guidelines.
Obtains insurance authorization for referral appointments through various insurance provider portals when necessary.
Inputs referral requests into various systems.
Communicates with the medical and dental providers if additional information is needed.
Schedules referral appointments.
Documents clearly in the patient’s electronic health record system any activity or communication with specialty offices or other individuals in regards to securing the appointment.
Communicates the appointment details with the patient or the patient’s parents/guardian in writing, by phone or through patient portal.
Has access to summary data with the clear understanding that access and reading is limited to their scope of training and duties.
Perform other duties as assigned.
Comply with all standards related to Customer Service.
Adhere to CFHC, Inc. compliance program standards; including quality improvement, risk management and standards of conduct.
Experience and Education
Associate degree in Health Information Technology or Medical Office Administration.
Minimum one to five years of similar experience.
Electronic Health Record system experience is required.
Ability to communicate effectively both written and verbally.
Must be professional, detail oriented, and organized.
Familiarity with medical terminology is preferred, but not required.
Bilingual in Spanish is a plus.
Schedule
Monday, Tuesday, Wednesday, Thursday, Friday
8 am – 5 pm
8-hour shift
Day shift
Physical Requirements
Individuals may need to sit or stand for long periods of time, occasional bending, stooping, lifting including of patients, reaching forwards and overhead.
Possibly requires walking primarily on a level service for periods throughout the day.
Both proper lifting techniques and frequent computer work are required.
Must be able to travel freely in the local area; between clinics, hospitals, health departments, etc.
Benefits
401(k) and match
AD&D insurance
Dental insurance
Disability insurance
Employee assistance program
Flexible spending account
Health insurance
Life insurance
Paid time off
Holidays
Vision insurance
Job Type
Full-time
Base Pay Overview
The starting pay for the Referrals Associate II position is $15.00. Please keep in mind that actual salary will vary based on various factors such as qualifications, skills, competencies, and proficiency for the role.
All Job Ads are subject to GrabJobs’s Terms of Service. We allow users to flag postings that may be in violation of those terms. Job Ads may also be flagged by GrabJobs moderation team. However, no moderation system is perfect, and flagging a posting does not ensure that it will be removed.
Be the first to receive the latest Others Full-Time Jobs in the US.
Setup your job alert:
By activating job alerts, I agree to GrabJobs Terms & Privacy Policy. I can unsubscribe to job alerts anytime.
Skip
GrabJobs is the no1 job portal in the US, connecting you to thousands of jobs fast!
Find the best jobs in the US, apply in 1 click and get a job today!
Salary :
Your email job alert is now active!