Referrals/Front Desk Coordinator

Job Summary

The Referrals/Front Desk Coordinator will be responsible for preparing and processing all managed care referral paperwork, as well as assisting patients with check-in, authorizations, and handling phone calls.  This group is looking for someone who is interested in being part of a dynamic team that focuses on excellent service to others while handling clerical, environmental, and organizational tasks.

Job Responsibilities

• Process patients’ referrals and ensure that patients are scheduled for their recommended non-PCP appointments
• Liaise between Medicare patients/offices and the providers, making sure to effectively process, monitor and communicate all aspects of the patients’ referrals
• Maintain list of all preferred specialists and ancillary providers for the assigned area
• Obtain referral authorizations if required by the health plan
• Call the referred Specialists and schedule appointment for patients
• Communicate respectfully and effectively with patients regarding appointments
• Follow guidelines/workflows to complete & log all referrals processed through system
• Meet monthly/quarterly goals regarding utilization and process of ordered referrals
• Maintain strictest confidentiality; adhere to all HIPAA guidelines/regulations
• Assist with coordination of activities related to insurance pre-certification/authorization
• Front Office Duties as assigned.

Job Qualifications

• High school diploma or GED equivalent
• Two (2) years of experience as a Referral Coordinator in a Primary Care setting, experience within a medical office environment or in a healthcare position; i.e. Front Office Receptionist, Medical Assistant and/or Referral Coordinator

BENEFITS

• Comprehensive benefits package, including Health, Vision, Dental, and Life insurances
  • FSA and Life Assistance Program (EAP)
  • 401(k) Retirement Plan
  • Health Advocacy, Travel Assistance, and My Secure Advantage
• PTO Accrual and Holidays