Refund Coordinator

The Refund Coordinator is responsible for managing and processing customer refund requests in a timely and accurate manner. This role ensures all refund activities comply with company policies, regulatory requirements, and industry standards. The Refund Coordinator will collaborate with internal teams, maintain meticulous records, and provide high-quality customer service to resolve refund-related inquiries efficiently.

Key Responsibilities:

Process and review customer refund requests according to established guidelines and timelines.

Investigate and resolve discrepancies or issues related to refund claims, coordinating with finance, customer service, and other relevant departments as necessary.

Maintain accurate and up-to-date records of all refund transactions and supporting documentation.

Communicate refund statuses and resolutions to customers in a professional, clear, and empathetic manner.

Ensure compliance with all company policies, procedures, and applicable federal/state regulations.

Prepare regular reports on refund activity, trends, and outstanding issues for management review.

Identify and recommend improvements to refund processes to enhance efficiency and customer satisfaction.

Support internal and external audits by providing necessary data and documentation related to refunds.

Handle sensitive financial information with the highest degree of confidentiality and integrity.

Qualifications:

High school diploma or equivalent required; Associates or Bachelors degree in business, finance, accounting, or related field preferred.

Proven experience in a finance, accounting, customer service, or administrative role, preferably involving refunds, billing, or account reconciliation.

Strong attention to detail and organizational skills.

Excellent verbal and written communication abilities.

Proficient in Microsoft Office Suite (especially Excel) and experience with financial or CRM systems is a plus.

Ability to handle sensitive information with discretion and professionalism.

Strong problem-solving skills and a customer-oriented approach.

U.S. residency is required; applications from outside the United States will not be considered.

Compensation and Benefits:

Annual Salary Range: $45,000 – $58,000, depending on experience, education, and location within the U.S.

Benefits Package:

Comprehensive health, dental, and vision insurance

401(k) retirement plan with company match

Paid time off (vacation, holidays, and sick leave)

Employee assistance program

Professional development opportunities

Flexible remote work options