Refund Credit Balance Specialist

The Refund Credit Balance Specialist identifies accounts with credit balances, determines the nature of the credit balance and processes the refund or contractual adjustment approval ensuring prompt resolution of discrepancies.

WHO WE ARE

Franciscan Health is a leading healthcare organization dedicated to providing exceptional patient care and promoting health and wellness in our community. Our mission is to ensure that every patient receives the highest quality of care through innovation, compassion, and excellence. With 12 ministries and access points across Indiana and Illinois, Franciscan Health is one of the largest Catholic health care systems in the Midwest. Franciscan Health takes pride in hiring coworkers who provide compassionate, comprehensive care for our patients and the communities we serve.

WHAT YOU WILL DO

• Identify accounts with credit balances on daily basis.

• Research accounts to determine the nature of the credit balance for timely resolution.

• Prepare accounts for refunds to be processed and mailed in a timely manner.

• Communicate to supervisor any trends or patterns identifying inaccurate activity transpiring on patient’s account causing unnecessary credit balances.

• Prioritize work to ensure that assignments are completed within the assigned timeframes.

• Perform other duties as requested in order to maximize department efficiency, promote teamwork, and service excellence and to utilize untapped skills / roles and provide cross training.

• Maintain follow-up procedures and working relationships with area responsible for the information, including; Medical Records Department, Patient Access, and/or physicians.

• Work with supervision, management and the patient accounting staff to improve processes, increase accuracy, create efficiencies and achieve the overall goals of the department.

QUALIFICATIONS

• Required High School Diploma/GED

• 1 year Patient Accounting, specifically billing, collections, customer service, or cash application Preferred

EQUAL OPPORTUNITY EMPLOYER

It is the policy of Franciscan Alliance to provide equal employment to its employees and qualified applicants for employment as otherwise required by an applicable local, state or Federal law.

Franciscan Alliance reserves a Right of Conscience objection in the event local, state or Federal ordinances that violate its values and the free exercise of its religious rights.

Franciscan Alliance is committed to equal employment opportunity.

Franciscan provides eligible employees with comprehensive benefit offerings. Find an overview on the benefit section of our career site, jobs.franciscanhealth.org.