Reg E Resolution Spec

Job Description:

Job Title: Reg E Resolution Specialist

Location: Topeka, KS

Employment Type: Full-Time

About Capitol Federal

At Capitol Federal Savings Bank, we are committed to helping individuals, families, and communities achieve financial success. With a long-standing tradition of integrity, service, and financial stewardship, we strive to deliver exceptional banking experiences to every customer we serve.

Our team members are the foundation of our success. We believe in fostering a supportive environment where employees can grow professionally, contribute meaningfully, and build rewarding careers.

Position Summary

The primary purpose of this position is to research and resolve electronic fund transfer (EFT) dispute claims. Critical thinking is required to decipher the proper course of action for various claim types with consideration for network rules and customer type. Accurate analysis of the reported error and processing of the dispute is critical to minimize losses for the institution and its customers.

Key Responsibilities

The responsibilities listed below represent the primary duties of this position. Additional duties may be assigned as needed.

• Investigate disputes to make determinations of EFT errors involving research through various channels available; complete follow-up calls to customers, merchants, and branch personnel as necessary.

• Adhere to all rules of various payment networks when recovering funds, requesting documentation from merchants, and resolving issues within the applicable networks to minimize/control liability or loss for the bank.

• Maintain current knowledge of Regulation E and applicable Regulation Z guidelines.  

• Create and post journals to/from general ledgers and customer accounts on a daily basis; responsible for ensuring end-of-day totals balance to maintain accuracy; print/scan/mail customer correspondence daily.

• Provide customer service regarding various customer questions or issues with EFT disputes; assist branch personnel with questions regarding the investigation process.

• Monitor open EFT disputes for timeline requirements regarding provisional credits and completion of the investigation.

• Perform other duties as assigned.

• Participate in proactive team efforts to achieve departmental and company goals.

• Comply with all safety policies, practices and procedures. Report all unsafe activities to supervisor and/or Human Resources. Must comply with current applicable laws, regulations and bank policies and procedures.

Required Qualifications

• High school diploma or equivalent required. Valid driver’s license is required.

• A minimum of one year up to three years of similar or related experience, including preparatory experience.

Core Competencies

Successful candidates typically demonstrate the following competencies:

• Customer Focus

• Communication Skills

• Integrity and Professionalism

• Problem Solving

• Attention to Detail

• Team Collaboration

• Unconditional Ethics

Why Join Capitol Federal?

Capitol Federal offers employees a supportive workplace and opportunities for career growth.

Benefits may include:

• Competitive compensation

• Retirement and savings plans

• Flexible Spending Accounts

• Paid time off and holidays

• Employee Assistance Program

• Health, Dental, Life and Disability coverage

• Parental Leave

• Professional development opportunities

• Career Advancement Pathways

CapFed® is an equal opportunity employer.