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Region Production Manager

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Number of Applicants

 : 

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Job Description - Region Production Manager


POSITION SUMMARY:

The Regional Installation Manager is responsible for driving profitability through meeting or exceeding net installed revenue goals and providing a 5-Star Customer Experience through timely and accurate installation of purchased services.  The Regional Production Manager coordinates and leverages the resources of multiple departments under his/her direction to achieve on-time installations, production excellence, and 100% customer satisfaction.

ESSENTIAL FUNCTIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

  • Recruit, lead, train, and manage a team of high-performing Installation Managers.
  • Hold Installation Branch Managers accountable to managing their locations to meet net installed revenue,  profitability goals, and Customer Satisfaction / Guild Quality score requirements.
  • Accurately forecast the production-related resource needs of each Branch Location and effectively manage the flow of installs through the pipeline daily, consistently hitting net install revenue goals.
  • Leverage data and analytics to monitor and manage resources within varying demand scenarios.
  • Collaborate with Branch Install Managers and the People Dept to ensure the maintenance of adequate install crew headcount to meet or exceed net installed revenue goals.
  • Facilitate the promotion of our position of “Business  Partner”, dedicated to helping our installation crews start, build, and grow their own profitable businesses.
  • Drive crew expansion through a healthy referral program, ensuring effective promotion throughout the organization.
  • Create, maintain, and continuously improve the training programs for all Installation Branch Managers and all installation teams utilizing a variety of approaches, tools, and methodologies. Collaborate with the Training & Development Dept (People Dept.) on training programs.
  • Create and maintain all Branch Installation Manager, Warehouse Manager, and Installer SOPs.
  • Ensure jobs are installed on schedule and according to installation SOPs.
  • Responsible for driving proficiency and efficiency amongst installer teams.
  • Visit and inspect an established number of installs each 14 days and complete/submit the evaluation scorecard, coaching the Branch Manager and the Install Team(s) appropriately.
  • Intervene when necessary to resolve disputes according to established Improveit policies and procedures and use established methodology for all customer interactions.
  • Foster a team environment and a customer-focused culture throughout the installation organization.
  • Hold direct reports accountable for achieving results through coaching and performance management.
  • Consistently provide feedback and direction to direct reports to promote employee development, engagement, and business knowledge.
  • Identify, evaluate, recommend, implement, and measure improvements that drive efficiencies out of the installation process and improve the customer experience.
  • Coordinate closely with vendors to ensure the availability of products to meet established installation deadlines.
  • Monitor the industry landscape to ensure our compensation for Branch Installation Managers and installers is competitive to ensure we remain competitive to attract and retain top talent.
  • Promote and maintain a safe work environment.

Qualifications

  • Leadership - Ability to influence others to perform their jobs effectively and to be responsible for making decisions.
  • Goal Oriented - Ability to focus on granular, day-to-day goals and obtain a pre-determined result.
  • Resource Management (People & Equipment) - Ability to obtain and appropriate the proper usage of equipment, facilities, materials, as well as personnel.
  • Accuracy - Ability to perform work accurately and thoroughly.
  • Organized - Possessing the trait of being organized to follow a systematic method of performing a task.
  • Problem-Solving - Ability to find a solution for or to deal proactively with work-related problems.
  • Analytical Skills – Ability to use critical thinking and reasoning to solve problems.
  • Management Skills - Ability to organize and direct oneself.
  • Professionalism – Conduct and appearance is professional and to company standards and policies
  • Communication – Ability to use effective verbal and written communication skills.
  • Conflict Resolution – Ability to deal with others in difficult and sometimes antagonistic situations.
  • Accountability – Ability to accept responsibility and account for his/her actions and decisions.

SKILLS & ABILITIES

  • Education/Experience: Bachelor’s Degree, at least 5 years of management or operations experience within a high-volume remodeling, replacement window, residential construction, replacement contracting or similar organization. 
  • Multi-Location Management Expertise – Experience managing multiple offices/locations, required.
  • Computer Skills: Proficiency with Microsoft Office (Word, Excel, Outlook), SmartPhones, Tablets/iPads, and computer programs such as Salesforce, required. 
  • Licenses and Certifications:  EPA RRP Certified (Preferred)
Original job Region Production Manager posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
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