Region Production Manager

POSITION SUMMARY:

The Regional Installation Manager is responsible for driving profitability through meeting or exceeding net installed revenue goals and providing a 5-Star Customer Experience through timely and accurate installation of purchased services.  The Regional Production Manager coordinates and leverages the resources of multiple departments under his/her direction to achieve on-time installations, production excellence, and 100% customer satisfaction.

ESSENTIAL FUNCTIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

• Recruit, lead, train, and manage a team of high-performing Installation Managers.
• Hold Installation Branch Managers accountable to managing their locations to meet net installed revenue,  profitability goals, and Customer Satisfaction / Guild Quality score requirements.
• Accurately forecast the production-related resource needs of each Branch Location and effectively manage the flow of installs through the pipeline daily, consistently hitting net install revenue goals.
• Leverage data and analytics to monitor and manage resources within varying demand scenarios.
• Collaborate with Branch Install Managers and the People Dept to ensure the maintenance of adequate install crew headcount to meet or exceed net installed revenue goals.
• Facilitate the promotion of our position of “Business  Partner”, dedicated to helping our installation crews start, build, and grow their own profitable businesses.
• Drive crew expansion through a healthy referral program, ensuring effective promotion throughout the organization.
• Create, maintain, and continuously improve the training programs for all Installation Branch Managers and all installation teams utilizing a variety of approaches, tools, and methodologies. Collaborate with the Training & Development Dept (People Dept.) on training programs.
• Create and maintain all Branch Installation Manager, Warehouse Manager, and Installer SOPs.
• Ensure jobs are installed on schedule and according to installation SOPs.
• Responsible for driving proficiency and efficiency amongst installer teams.
• Visit and inspect an established number of installs each 14 days and complete/submit the evaluation scorecard, coaching the Branch Manager and the Install Team(s) appropriately.
• Intervene when necessary to resolve disputes according to established Improveit policies and procedures and use established methodology for all customer interactions.
• Foster a team environment and a customer-focused culture throughout the installation organization.
• Hold direct reports accountable for achieving results through coaching and performance management.
• Consistently provide feedback and direction to direct reports to promote employee development, engagement, and business knowledge.
• Identify, evaluate, recommend, implement, and measure improvements that drive efficiencies out of the installation process and improve the customer experience.
• Coordinate closely with vendors to ensure the availability of products to meet established installation deadlines.
• Monitor the industry landscape to ensure our compensation for Branch Installation Managers and installers is competitive to ensure we remain competitive to attract and retain top talent.
• Promote and maintain a safe work environment.

Qualifications

• Leadership - Ability to influence others to perform their jobs effectively and to be responsible for making decisions.
• Goal Oriented - Ability to focus on granular, day-to-day goals and obtain a pre-determined result.
• Resource Management (People & Equipment) - Ability to obtain and appropriate the proper usage of equipment, facilities, materials, as well as personnel.
• Accuracy - Ability to perform work accurately and thoroughly.
• Organized - Possessing the trait of being organized to follow a systematic method of performing a task.
• Problem-Solving - Ability to find a solution for or to deal proactively with work-related problems.
• Analytical Skills – Ability to use critical thinking and reasoning to solve problems.
• Management Skills - Ability to organize and direct oneself.
• Professionalism – Conduct and appearance is professional and to company standards and policies
• Communication – Ability to use effective verbal and written communication skills.
• Conflict Resolution – Ability to deal with others in difficult and sometimes antagonistic situations.
• Accountability – Ability to accept responsibility and account for his/her actions and decisions.

SKILLS & ABILITIES

• Education/Experience: Bachelor’s Degree, at least 5 years of management or operations experience within a high-volume remodeling, replacement window, residential construction, replacement contracting or similar organization. 
• Multi-Location Management Expertise – Experience managing multiple offices/locations, required.
• Computer Skills: Proficiency with Microsoft Office (Word, Excel, Outlook), SmartPhones, Tablets/iPads, and computer programs such as Salesforce, required. 
• Licenses and Certifications:  EPA RRP Certified (Preferred)