Regional Back Counter Parts Specialist - Body Shop

Job Title: Regional Back Counter Parts Specialist – Body Shop 

Department: Parts / Body Shop Operations

Reports To: Corporate Parts Director & Regional Body Shop Manager

Location: Servicing Pacific Northwest Body Shops (Seattle WA, Tacoma WA, Everett WA, Bellingham WA)

Position Summary

The Regional Back Counter Parts Specialist – Body Shop serves as the centralized expert for all parts operations across multiple RWC Group body shop locations in the Pacific Northwest. This remote position is responsible for ensuring accuracy, efficiency, and profitability in collision parts sourcing, pricing, and delivery coordination. Acting as the bridge between the local body shop teams, corporate leadership, and vendors, this individual drives consistency, cost control, and operational excellence across all body shop parts operations.

Key Responsibilities

• Oversee and support back counter operations for five RWC body shops across Washington and Oregon.


• Manage daily parts needs, special orders, returns, and warranty claims.


• Provide expert parts sourcing and identification using OEM and aftermarket catalogs.


• Negotiate with vendors to secure best pricing and lead times for collision repair parts.


• Coordinate logistics for multi-location parts transfers and emergency orders.


• Audit and maintain standardized parts procedures across all body shops.


• Review and reconcile repair orders and invoices for accuracy and profitability.


• Work closely with corporate leadership to identify inventory opportunities and reduce waste.


• Lead implementation of new systems or tools related to body shop parts operations.


• Act as the subject matter expert for all OEM and aftermarket body parts processes.

Qualifications

• Minimum 5 years of experience in dealership or collision center parts operations.


• Deep understanding of collision parts sourcing, OEM catalogs, and vendor relationships.


• High proficiency with DMS and estimating systems.


• Strong analytical and communication skills.


• Proven ability to work independently and drive results remotely.


• Exceptional organizational skills and follow-through.


• Valid driver’s license with clean record; occasional travel to shop locations required (10–15%).

Core Competencies

• 
  Strategic Oversight: Balances big-picture efficiency with day-to-day accuracy.


• 
  Communication: Clear, professional, and proactive with body shop, vendors, and leadership.


• 
  Technical Expertise: Deep understanding of OEM and aftermarket parts structures.


• 
  Operational Consistency: Enforces standard procedures and compliance across locations.


• 
  Integrity & Urgency: Upholds RWC Group values while driving rapid, precise execution.

Performance Metrics

• Parts fill rate and order accuracy across all body shops.


• Reduction in repair cycle time due to parts delays.


• Margin improvement and cost control in parts sourcing.


• Compliance with company SOPs and vendor agreements.


• Training completion and operational consistency across regions.