Regional Business Development Manager- Healthcare Operations

POSITION DESCRIPTION:

MediTelecare, the leading provider of behavioral healthcare to Skilled Nursing Facilities (SNFs), seeks an experienced Regional Business Manager (“RBM”). This role will engage existing customers and prospective customers to offer behavioral health solutions for their residents and oversee all operations for their prescribed region(s). As a vital member of the regional management team, this RBM role plays a critical role in maintaining strong relationships with all facilities within the region(s) and serves as their primary point of contact. This person will take proactive measures to manage and nurture key relationships that ensure the success of the region. Reporting to the CEO, the RBM’s primary goals are to maintain existing business, acquire new business, and improve low-performing facilities by effectively managing operations. This position offers significant responsibility and earning potential. Must be willing to travel up to 70% of the time within the region(s).

ESSENTIAL FUNCTIONS:

• Routinely and regularly interacting with and visiting in person with each facility in the region


• Establishing and maintaining strong relationships with key facility stakeholders


• Identifying opportunities to expand services


• Proactively identifying and addressing negative trends in volume


• Proactively identifying potential clinical service delivery issues and immediately addressing with CCO


• Addressing facility requests and concerns immediately


• Provides field support to the clinical team


• Ensures referrals and related processes run as designed


• Monitors activity to ensure facility needs are being met


• Grows facility caseloads, expands (or protects) services, and generally ensures happy customers on a day-to-day basis


• Interfaces with and serves as primary contact with the facility administrator/executive director, director of nursing services, and the director of social services at client facilities on an ongoing basis to ensure client satisfaction


• Responds immediately to urgent calls from the facility and facilitates problem-solving – escalates issues as appropriate. Follows up with the facilities to ensure satisfaction


• Works collaboratively with regional business development staff to support the development of new business, and set and achieve regional goals related to new development and maintenance of current business


• Supports regional marketing strategy and coordinates execution of new facility contracts; expands scope and depth of services in existing accounts


• Develops plans to manage and improve under-performing facilities—from a focus of maximizing limited clinician resources, i.e., deploying clinicians where they can be most effective


• Networks within long-term care, mental health facilities, and local associations to generate new business for the company


• Other tasks as assigned

EDUCATION, EXPERIENCE AND LICENSING:

• Minimum bachelor’s degree and 2 years’ experience in healthcare, long-term care, or related field


• Minimum 3 years’ sales experience


• Ability to interact with all levels of staff at customer locations


• Demonstrated ability to develop and maintain professional relationships


• Experience in sourcing, sales, and closing on new business


• Understanding of skilled nursing facilities, hospice, home care or similar industries


• Valid driver’s license

KNOWLEDGE, SKILLS, AND ABILITIES:

• Ability to effectively and transparently communicate with executive management team regarding significant issues/concerns


• Collaborates with executive management on reviewing, revising, and developing new contracts with facilities


• Proven ability to work independently with excellent organizational skills and work habits


• Effectively work within a team environment


• Excellent interpersonal skills and relationship building skills


• Proficient in MS Office Suite, including Excel and PowerPoint


• Salesforce experience a plus


• Must be able to problem-solve and manage multiple priorities


• Must possess analytical and critical thinking skills and be able to identify complex problems


• Proven business acumen, including the ability to review related data and develop/evaluate options and implement solutions

WORKSPACE REQUIREMENTS:

• Home-based office space, free of distractions


• Strong, reliable Internet access


• Dedicated cellular phone

This job description is not inclusive and there may be other tasks and responsibilities that you will perform as required.