Regional Clinical Office Manager

Regional Clinical Office Manager (Full-Time)

Cherry Tree Dental | Madison, WI (Remote with frequent travel)

At Cherry Tree Dental, we are committed to delivering exceptional patient care and supporting our teams across a growing network of dental practices. As we expand, we are seeking an experienced and driven Regional Clinical Office Manager to lead operations and support practice success across multiple locations.

The Regional Clinical Office Manager is responsible for overseeing the operations, performance, and regulatory compliance of multiple dental practices within a designated geographic area. Serving as a key leader and liaison between corporate leadership and individual practice teams, the Regional Clinical Office Manager ensures that each office consistently meets organizational standards for patient care, staff development, financial performance, and compliance. This role is both strategic and hands-on, driving operational excellence while fostering a culture of accountability, service, and continuous improvement.

**This role is a field-based leadership position that combines remote administrative responsibilities with frequent on-site visits to dental offices. The role requires regular travel throughout the assigned region to meet with practice teams, conduct audits, and implement strategic initiatives. The position may involve occasional evening and weekend hours to support staff scheduling, special events, or urgent operational needs. A home office setup with reliable internet and access to company systems is required.**

Key Responsibilities:

• Supervise daily operational performance across multiple dental offices.
• Ensure standardized processes are implemented for scheduling, treatment planning, collections, and patient flow.
• Identify inefficiencies and implement process improvements to enhance office productivity and service delivery.
• Monitor key performance indicators (KPIs), including production, collections, accounts receivable (A/R), new patient acquisition, and profitability.
• Collaborate with office managers to develop and implement data-driven strategies to improve financial outcomes.
• Contribute to the development and management of regional budgets and financial targets.
• Coach, mentor, and evaluate office managers and support staff.
• Support recruitment, onboarding. and performance management across practices.
• Promote a high-performance culture rooted in professionalism, accountability, and teamwork.
• Ensure all offices adhere to OSHA, HIPAA, and state dental board regulations.
• Conduct regular audits of clinical documentation, billing practices, and safety protocols.
• Lead corrective action plans when compliance gaps are identified.
• Set clear expectations for service delivery and patient engagement across offices.
• Lead initiatives to improve patient satisfaction, online reviews, and retention metrics.
• Resolve escalated patient concerns or complaints in a professional and timely manner.
• Collaborate with marketing and business development teams to support regional growth goals.
• Assist in the launch of new offices, service line expansion, or integration of acquisitions.
• Monitor market trends and identify regional opportunities for growth or competitive advantage.

What We're Looking For:

• Bachelor's degree in Healthcare Administration, Business, or related field.
• Education and related work experience can be considered in lieu of Bachelor's degree.
• Five years progressive leadership experience.
• Proficient or ability to become proficient with dental practice management software (e.g., Dentrix, Open Dental, Eaglesoft).
• Strong understanding of dental practice workflows, performance metrics, and revenue cycle management.
• Excellent communication, leadership, and conflict-resolution skills.
• Ability to work independently while collaborating across departments and teams.
• Willingness and ability to travel frequently within assigned region.