Regional Coordinator

Haag, a leader in forensic engineering and consulting since 1924, is seeking a Regional Coordinator in the Flower Mound, TX office. 

Position Summary:

The Regional Coordinator provides administrative support for a designated region. This role ensures consistent scheduling, communication, and office support while assisting with coordination of inspections and other administrative processes.  Experts and Regional Coordinators work together as a team to give the best internal and external customer experience on projects. Regional Coordinators are expected to support between three and six billable experts.

Essential Duties and Responsibilities:

Workload Distribution

• Support Lead Regional Coordinator with workload distribution


• Monitor Job Assignment Tool and assign projects as directed


• Provide accurate backlog of experts within region

Project Assignment Cycle

• Complete opening of projects


• Assist experts in scheduling/logistics for inspections, meetings, and travel


• Assist experts in providing budgets with proper verbiage per contract (when applicable) and recording/documenting approvals properly. Recording/documenting budget increases properly when approved by client.


• Coordinate communication between various experts on project team


• Coordinate and order outside services as requested by expert (Aerial diagrams, equipment, other contractors including ladder assist, etc.)


• Guide reports, estimates, and other deliverables through review process


• Assemble reports, estimates, and other deliverables into final format and obtain signature(s) from expert(s)


• Transmit final reports, estimates, and other deliverables to clients


• Monitor and assist in maintaining compliance on projects including providing written communication confirming calls were made to meet assignment requirements


• Assist and respond to inquires on projects including preparation of electronic files to be shared with clients


• Provide excellent customer service when problems arise and escalating to Regional Team Lead when needed


• Complete regular invoicing


• Assist with maintenance of electronic file including filing emails/communication in project folder

Maintaining Data and Procedures

• Maintain accurate records in internal ERP and scheduling systems (including but not limited to Date of Inspection, Report Promised Date, Report Sent Date, etc.)


• Maintain accurate records in external programs for specific client requirements (Xactanalysis, AlacNet/Cattrax, Corelogic, Slide/Align, etc.)


• Knowledgeable in Haag procedures and contractual agreements, where to located that information, and how to use it

Essential Tasks:

Daily

• Monitor Job Assignment Tool and assign projects as directed


• Complete opening of projects for experts in region


• Update ERP with project information for experts in region


• Assist in scheduling/logistics for inspections, meetings, and travel for experts in region


• Coordinate communication between project manager, clients(s), additional experts, property owners, and others as needed


• Complete invoicing for experts in region


• Handle administrative tasks for project assignments

Weekly

• Review project status with each project managers assigned to them


• Provide accurate backlog of experts within region


• Support Lead Regional Coordinator


• Assist expert in responding to inquiries from Compliance Coordinator and maintaining compliance with projects

Monthly

• Meet with all Administrative Manager, all Lead Regional Coordinators, and all Regional Coordinators to review processes and provide feedback.


• Review status of projects and compliance issues with Lead Regional Coordinator and Regional Team Lead

As needed

• Prepare and guide reports, estimates, and other deliverables for review, assembly, signatures, and transmittal to clients


• Order outside services


• Handle urgent scheduling or travel needs

Direct Reports:

• None

Minimum Qualifications:

• Education: High school diploma or equivalent required.  Associate’s Degree or some college preferred.


• Licensure: None


• Certifications: None


• Work Experience: Entry level


• Supervise Staff:  NO

Knowledge, Skills and Abilities:

• Ability to communicate orally or in written form effectively with employees and clients.


• Builds and maintains positive and cooperative working relationships.


• Maintains enthusiasm and a sense of urgency towards work.


• Accepts and adjusts to changes in work priorities willingly and efficiently.


• Strong grammar and proof-reading skills.


• Demonstrates strong attention to detail.


• Ability to work number of assigned hours.


• Possesses strong critical thinking skills and is willing to go above and beyond to get the job done.


• Basic computer skills including Microsoft Office, Word, Excel, PowerPoint and Adobe Acrobat.

Physical Demands / Work Environment:

The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Individuals may need to sit or stand as needed.  May require walking primarily on level surfaces for periods of the day.  Reaching above shoulder heights, below the waist or lifting as required to file documents or store materials throughout the workday.  Proper lifting techniques required.  May include lifting up to 25 pounds.  Primary environment: ambient room temperatures, lighting and traditional office equipment as found in a typical office.

This is an hourly position and the pay rate is $24 per hour.

This is a hybrid role working 2 days in the office with the potential for more in-office days depending on the business need.  However, the first 90 days will be 100% in the office.

Established in 1924, Haag is employee-owned and offers competitive salaries and bonus incentive plans to our employees. Our comprehensive benefits package includes a robust 401(k) plan, major medical, dental, and vision health coverage; company-provided life insurance with AD&D coverage; a health savings account; short and long-term disability coverages; legal insurance; and generous vacation pay, sick pay, holiday pay, stock purchase plan, etc. Our collaborative environment supports career advancement and offers the best professional training in the industry through Haag Education and the Haag Certification program.

Haag thanks all candidates for their interest; however only those selected to continue in the process will be contacted.

We do not accept candidate referrals from third-party recruiters, employment or staffing agencies, organizations, or any other vendors/individuals who may represent job seekers. Unsolicited resumes submitted to Haag without a written agreement or contract already in place will be considered the property of Haag, and the company will not be responsible for any fees associated with the hiring of that candidate.

Equal Opportunity Employment Statement

Salas O’Brien provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state/provincial, or local laws. Salas O’Brien will accommodate the disability-related needs of applicants as required by law.