Regional Director - East or Central U.S - Bilingual Mandarin Required

Join the SwiftX Express Team – Your Next Career Awaits!

At SwiftX Express, we are revolutionizing the eCommerce shipping experience. As a leading provider of reliable and efficient shipping services and semi-fulfillment overseas warehouse solutions, we empower eCommerce businesses to scale with confidence. Our comprehensive logistics and warehousing services make it easier for businesses to streamline their operations, reduce shipping costs, and enhance customer satisfaction.

We are rapidly expanding our footprint across the U.S., with new operations in key states including California, Arizona, Florida, New Jersey, Texas, and more to come. As we grow, we’re looking for talented and dedicated individuals to join our team and help us deliver exceptional service to our clients.

Job Summary:
We are seeking an experienced and dynamic Regional Director for the central and east coast to oversee daily logistics, delivery, and warehouse operations across regional markets. This role requires strong leadership, coordination, and strategic thinking to ensure seamless last-mile execution, vendor management, and operational efficiency. The successful candidate will be trained through a rotational system and supported by a team of specialized supervisors.

Key Responsibilities:

·         Supervise and manage operations of delivery service providers (DSPs) and sorting centers, ensuring adherence to company standards and performance metrics.

·         Implement and enforce OSHA safety protocols, including routine safety drills and compliance checks.

·         Maintain accurate documentation of warehouse activities and generate regular performance and compliance reports.

·         Develop, implement, and monitor quality assurance procedures.

·         Analyze performance data and drive continuous improvement across all operational areas.

·         Oversee third-party warehouse operations, ensuring consistency, accuracy, and alignment with service standards.

·         Coordinate cross-border logistics between China and international markets to ensure timely and efficient deliveries.

·         Lead budgeting, cost control, and key performance indicator (KPI) tracking for warehouse and delivery teams.

·         Conduct daily control meetings and team performance evaluations.

·         Recruit, onboard, and manage relationships with qualified DSPs.

·         Design and implement training programs to enhance service quality and operational performance.

·         Manage regional fleet operations, including task assignments, cost efficiency, and vehicle utilization.

·         Supervise in-house and outsourced vehicle resources, ensuring optimal deployment.

·         Continuously optimize collection models, logistics processes, and resource planning.

·         Coordinate across internal departments and external partners for operational alignment.

·         Manage daily operational issues and respond effectively to emergencies.

Qualifications:

·         Bachelor’s degree or equivalent experience required.

·         Professional fluency in Mandarin and English.

·         Minimum 3+ years of experience in last-mile delivery, 3PL logistics, and warehouse operations.

·         Proven leadership, problem-solving, and analytical skills.

·         The ability to thrive under pressure in a fast-paced, high-growth environment.

• 7 PTO days
• 5 Paid Sick Leave Days
•  6 Paid Holidays
• 401K 100% Matching up to 2%
• 50% Medical insurance, 100% Dental and Vision Insurance