Regional Director of Operations

Role: Regional Director of Operations

Job Type: Full-time, Exempt

Reports To: Vice President of Operations

Location: NY

Description:

The Regional Director of Operations role is responsible for providing operational leadership, direction and administration to assigned practices within a geographic territory. The role ensures operational effectiveness and holds P&L responsibility in assigned region.

We are looking for people who are:

• Flexible
• Committed
• Improvement focused
• Team focused
• Fun
• Curious
• Relationship focused
• Listeners who relate with people
• Self-Starters
• Eager to learn new skills

Essential Job Functions:

• Knowledge of the Orthodontic Industry and practice dynamics
• Collaborates with practice leadership to implement top-line growth initiatives, manage expenses, and execute operational plans
• Participates in the budget preparation process and implement practice improvements
• Oversees local practice administrators and key team members to serve as a valuable resource in developing and executing their practice level goals and support achieving annual budget with long-term success and growth of each practice and the Region
• Applies data centric approach using KPI’s to understand the business and growth drivers, collaborating with VP of Operations and implements performance improvement goals and initiatives at each practice
• Serves as a liaison between VP of Operations and practices to ensure the practice is receiving adequate corporate support for success in each functional area
• Develop relationships and lead monthly meetings with key stakeholders in the Region-with a key focus on partner Doctors
• Ensures high quality patient care and compliance remain top priorities at each practice; develops and collects data that supports the maintenance of key quality metrics
• Willingness to travel 50% of the week to each practice location offering face-to-face support and guidance; seeks to listen and understand practice feedback
• Ensures compliance with applicable government laws, rules, regulations and (SOP or Company) policies and procedures
• Possess strong management skills with the ability to mentor, coach, and lead team members without a direct reporting relationship
• Serves as a cultural leader of excellence in region; monitors and manages team morale
• Consults with Human Resources as necessary in employee relations and team member engagement matters
• Cross-functional team approach with operations, human resources, finance, and business intelligence
• Gathers, analyzes, and presents data with useful metrics to leadership team
• Strong management skills with ability to mentor, coach, and lead team members without direct reporting relationship
• Helps support office refresh and redesign for improved experiences and workflows
• Performs other duties as assigned.
• *Please note: this job description is not designed to cover a comprehensive list of duties or responsibilities that are required for this position. Duties and responsibilities may change with or without notice.

Essential Job Skills:

• Experience with managing budgets, delivering information from P&L statements delivering strong results within a growth-oriented organization
• Effective written, verbal, and electronic communication that is professional in both content and delivery
• Ability to gain trust and respect of the doctors, teams, and peers
• Excellent organizational and multi-tasking skills
• Ability to take initiative and exercise independent judgment, decision-making and problem-solving expertise
• Establishes and maintains strong working relationships with various stakeholder groups
• Ability to maintain confidentiality
• Computer proficiency in Outlook, Word, Excel, and PowerPoint
• Practices shared accountability with other functional areas of the business
• Agility by adapting as needed in role to changing priorities
• Strong financial aptitude with ability and interest in taking full ownership over the Region’s P&L
• Ability to work on development plans with admin, treatment coordinator, clinical, practice manager, and Doctor

Minimum Requirements:

• Bachelor’s Degree in Business, Healthcare Administration, or related field (or equivalent work experience)
• 5+ years of people management experience (giving/receiving feedback, managing team results, setting objectives, motivating, and coaching)
• 7 years relevant work experience
• Flexible schedule
• Valid driver’s license

Preferred Requirements:

• 3-5 years of experience in dental industry, preferably orthodontics
• Familiarity with orthodontic practice management systems

Benefits:

• Competitive benefits package including PTO, health/vision/dental insurance, and company paid STD/LTD
• Robust 401k plan, including a company match up to 4%