Regional Director of Service

JOB SUMMARY: The Regional Director of Service directs and coordinates the activities of all technicians and service support personnel. This position will be responsible for ensuring the achievement of departmental goals for both the Cincinnati and Columbus branches. 

PRIMARY DUTIES

• Oversees branch service support staff and technicians for the Cincinnati and Columbus branches. 
• Oversees training and cross-training.
• Creates technicians work schedules. 
• Directs and assists in the daily performance of customer service and technical support. Fields complaints and questions regarding customer service issues
• Interacts with dispatch personnel and warranty administrators to resolve customer disputes.
• Consults with the Parts Department and Warehouse personnel to verify availability of parts.
• Verifies all billing is processed immediately and accurately.
• Develops and executes Service Department marketing plan and monitor monthly to ensure achievement of departmental goals. Works with technicians to increase efficiency and customer satisfaction.
• Creates annual Service Department goals and budget, in alignment with the organization’s financial and operational objectives. 
• Ask and recommend additional work from new and existing customers.

• High School Degree or GED required, Bachelor’s   Degree from a four-year college or technical school preferred.
• 3-5 years of technical or mechanical work experience.
• 3-5 years management experience, or a combination of work and management experience.
• Excellent written and oral communication skills.
• Good analytical and organizational skills with ability to meet deadlines with informational accuracy, and ability to work well under stress.
• High degree of self-motivation and independent decision making