Regional / District Manager

Summary:

The Regional (District) Manager oversees multi-unit operations across The UPS Store locations within an assigned geographic area. The position requires advanced knowledge of organizational management, data analytics, financial administration, and technology-driven operations. The Regional Manager ensures operational excellence, profitability, and compliance while leading strategic growth initiatives to scale business operations beyond the current city and into new markets.

A bachelor’s degree in Business Administration, Management, Finance, Technology, or a closely related field is required. An MBA or Master’s degree is preferred, given the analytical and strategic scope of this position.

Key Responsibilities and Duties:

1. Operational Leadership and Oversight (25%)

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  Directs daily business operations across all assigned UPS Store locations, ensuring adherence to brand, service, and operational standards.

  
  


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  Reviews performance metrics, customer satisfaction data, and productivity reports to identify trends and opportunities for efficiency.

  
  


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  Utilizes data analytics and technology platforms to track key performance indicators (KPIs) and optimize operations.

  
  


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  Implements process-improvement and automation initiatives to enhance service quality and workflow.

  
  


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  Conducts operational audits and ensures compliance with corporate, franchise, and regulatory standards.

  
  

2. Financial Planning and Budget Management (20%)

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  Develops, monitors, and analyzes budgets to ensure fiscal responsibility and profitability.

  
  


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  Reviews financial statements and variance reports to guide strategic business decisions.

  
  


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  Uses financial modeling and forecasting tools to set revenue and cost-control targets.

  
  


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  Oversees capital expenditures, cost analysis, and margin improvement strategies.

  
  


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  Integrates financial software and reporting tools to enhance transparency and decision-making.

  
  

3. Personnel Management, Training, and Development (25%)

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  Supervises and supports store managers and assistant managers across the district.

  
  


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  Oversees recruitment, onboarding, and employee development initiatives.

  
  


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  Designs and implements training programs to strengthen leadership, operations, and customer service capabilities.

  
  


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  Establishes performance goals, conducts evaluations, and promotes career progression.

  
  


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  Ensures staffing levels meet business needs and supports a culture of accountability and engagement.

  
  

4. Strategic Growth, Technology Integration, and Business Expansion (15%)

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  Conducts market analysis to identify growth opportunities and develop expansion plans beyond the current city or market.

  
  


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  Leads initiatives to establish and scale new UPS Store locations in emerging markets.

  
  


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  Implements CRM, POS, and ERP systems to ensure consistency and scalability in multi-unit operations.

  
  


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  Partners with vendors, corporate representatives, and marketing teams to drive brand visibility and new-market entry.

  
  


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  Incorporates data-driven insights and automation tools to enhance decision-making and operational efficiency.

  
  

5. Reporting, Compliance, and Liaison Responsibilities (15%)

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  Prepares comprehensive reports on financial, operational, and personnel performance for ownership and senior leadership.

  
  


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  Ensures compliance with federal, state, and local business regulations.

  
  


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  Serves as liaison between ownership, corporate, and store-level management.

  
  


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  Evaluates and implements new operational policies to maintain consistency across locations.

  
  

Minimum Education Requirement:

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  Bachelor’s degree in Business Administration, Management, Finance, Technology, or a closely related field.

  
  


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  MBA or Master’s degree preferred.

  
  

Technical Knowledge Requirements:

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  Proficiency in business analytics and data-visualization tools (e.g., Power BI, Tableau, advanced Excel).

  
  


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  Familiarity with POS, CRM, and ERP systems used in retail and service management.

  
  


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  Understanding of logistics automation, cloud-based collaboration tools, and workflow optimization technologies.

  
  


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  Ability to analyze and implement technology solutions that streamline financial, staffing, and reporting processes.