Regional Executive Director

 The Regional Executive Director is responsible for the overall strategic, operational, and financial performance of the region. This role provides executive leadership to ensure high-quality service delivery, regulatory compliance, sustainable growth, and a strong leadership pipeline—while advancing the organization’s mission and values.

Key Responsibilities

Strategic & Financial Leadership

• Develop and execute a regional strategic plan aligned with organizational goals, driving revenue growth, profitability, and long-term sustainability.
   
• Plan, develop, and implement strategies to generate resources and revenue, including actively managing vacancies across existing programs and sites.
   
• Review and analyze financial statements, operational reports, and KPIs to assess progress toward objectives; adjust plans based on current conditions and performance trends.
   
• Maintain awareness of the external and internal competitive landscape, identifying opportunities for expansion, new markets, and industry developments.
   
• Set and execute short-term initiatives that move the region toward operational excellence.
   

Operational Excellence & Compliance

• Oversee regional operations to ensure production efficiency, cost-effective use of resources, and high-quality service delivery.
   
• Ensure all services comply with applicable federal, state, and local laws, regulations, and licensing requirements.
   
• Maintain a working knowledge of licensing and regulatory standards sufficient to ensure ongoing program compliance.
   
• Foster a culture of data-driven decision-making through consistent data collection, analysis, and use of KPIs.
   

People Leadership & Talent Development

• Lead, evaluate, and develop the Regional Leadership Team to ensure alignment with company policies, objectives, and performance expectations.
   
• Serve as the primary authority for employee relations and personnel matters, including hiring, termination, compensation, and disciplinary actions (excluding Marketing, Real Estate, Finance, and Technology).
   
• Ensure departments outside of Marketing, Real Estate, Finance, and Technology meet individual and team goals while fostering leadership growth and succession planning.
   
• Actively recruit, develop, and retain talent capable of contributing to the organization’s senior leadership pipeline.
   
• Establish and maintain a consistent cadence of team meetings and one-on-one meetings that support accountability, engagement, and performance.
   

External Relations & Brand Representation

• Represent and promote the organization to local and regional stakeholders, including community partners, regulators, vendors, and referral sources.
   
• Develop and maintain positive relationships that strengthen the organization’s reputation, partnerships, and community presence.
   
• Uphold and promote a positive company image aligned with organizational values and mission.

• Bachelor’s degree in Human Services, Healthcare Administration, Business Administration, Social Work, or a related field
   
• Minimum of 7–10 years of progressive leadership experience in human services, healthcare, or a closely related regulated industry.
   
• Demonstrated experience leading regional operations, including oversight of budgets, compliance, and service delivery.
   
• Strong financial acumen with the ability to analyze financial statements, manage budgets, and drive operational performance.
   
• Proven people leader with experience in employee relations, performance management, talent development, and executive decision-making.
   
• Working knowledge of state and federal regulatory requirements applicable to human services or healthcare operations.
   
• Experience partnering with regulators, community stakeholders, vendors, and referral sources.
   
• Data-driven leader with experience establishing and using KPIs to guide operational and personnel decisions.
   
• Excellent communication skills with the ability to influence at all levels of the organization.
   

Preferred Qualifications

• Experience in Wisconsin human services, particularly within Adult Family Homes (AFH) and/or Community-Based Residential Facilities (CBRF).
   
• Familiarity with Wisconsin DHS 83 / DHS 88 regulations, licensing processes, and compliance standards.
   
• Background in IDD services, residential services, or long-term care environments.
   
• Experience leading organizations or regions during periods of growth, expansion, or operational transformation.
   
• Track record of building and scaling leadership teams in complex, regulated environments.
   

Leadership & Competency Expectations

• Strategic thinker with the ability to balance long-term vision and short-term execution.
   
• Strong decision-maker who can navigate complexity, ambiguity, and competing priorities.
   
• High level of integrity, accountability, and commitment to mission-driven work.
   
• Collaborative leader who builds trust, develops talent, and fosters a culture of performance and engagement.
   
• Comfortable serving as the face of the organization in the region.