Regional Field Service Engineer - Radiology

PURPOSE

The Regional Field Service Engineer (FSE) ensures operational excellence, uptime, and customer satisfaction by delivering expert installation, integration, preventive maintenance, repair, and technical support for Bayer’s radiology solutions, including injectors, contrast delivery systems, and software platforms.

In support of Bayer's Dynamic Shared Ownership model, the Regional FSE provides flexible territory coverage across assigned squad geographies, adapting to changing business and customer needs. The role requires mobility and the ability to support multiple territories, customers, and installation activities within the assigned region.

The FSE serves as a trusted consultant to customers, driving promotion of Bayer’s overall portfolio and services while supporting the safe, reliable, and compliant use of Bayer solutions. In alignment with the Dynamic Shared Ownership (DSO) model, the Regional FSE collaborates closely with Service, Sales, Clinical Specialists, Engagement Management, Technical Assistance Center (TAC), and Connectivity teams to resolve issues, optimize performance, and strengthen long-term customer relationships.

YOUR TASKS AND RESPONSIBILITIES

Service Delivery & Customer Support

• Provide technical service coverage across multiple territories within an assigned squad, including support during vacancies, onboarding periods, workload balancing, customer escalations, and business continuity needs.


• Maintain readiness to travel and deploy within the assigned squad geography to ensure customer uptime and operational excellence.


• Perform installations, preventive maintenance, troubleshooting, and repairs for Bayer injector systems, contrast delivery equipment, and associated software.


• Ensure service work complies with Bayer policies, regulatory standards, and safety guidelines.


• Provide on-site technical training to customer staff as needed for optimal use and maintenance.


• Maintain accurate inventory and service records to ensure compliance, efficiency, and timeline support for customer equipment.

Technical Expertise & Workflow Support

• Diagnose complex technical and connectivity issues (e.g., hardware, software, IT integration).


• Collaborate with account team members, including Sales, Clinical Strategists, Service, and Technical Support, to resolve escalated questions/issues, applying technical expertise to guide resolutions.


• Support Clinical Performance Specialists in addressing workflow integration or product-related challenges that overlap technical and clinical use.

Customer Relationship & Value Creation

• Act as a trusted technical partner to radiology stakeholders, ensuring high satisfaction with Bayer equipment performance and service delivery.


• Communicate proactively with customers on equipment status, service timelines, and recommendations for upgrades or service programs.


• Maintain accurate database of customer and equipment records to support effective service coordination and territory management.


• Effectively manage service responsibilities across one or more territories as business needs evolve, balancing customer commitments, travel requirements, and operational priorities.

Cross-Functional Collaboration (DSO)

• Partner with Account Managers, Sales, and Service Marketing to expand service programs, drive renewals, and share leads for upgrades/replacements.


• Escalate complex technical or customer issues to Service Operations and follow through until resolved.


• Share field insights on equipment performance, reliability trends, and customer needs to inform product and service strategies.


• Coordinate with Engagement Management to deploy and support installation events, ensuring alignment with customer needs and overall engagement success.

Operations & Compliance

• Maintain vehicles and tools in alignment with Bayer quality standards.


• Ensure safeguarding of proprietary Bayer service documentation, software, and tools.


• Adhere to all Bayer compliance requirements, including reporting of adverse events or product complaints.  

REQUIRED QUALIFICATIONS

• Committed to advancing the U.S. Radiology landscape through a deep personal passion for improving patient outcomes.


• Associate’s or Bachelor’s degree in Electronics, Mechanical Engineering, Biomedical Equipment Technology, IT Networking, or related field.


• Demonstrated ability to troubleshoot and repair complex equipment (mechanical, electrical, IT).


• Proficiency in company-specific customer relationship management (CRM) and workforce tools.


• Strong communication and customer relationship management skills, with the ability to clearly explain technical concepts to both technical and non-technical audiences.


• Ability to adapt to changing territory assignments and support customers across multiple service areas as required by business needs.


• Must hold a valid driver’s license and clean driving record.


• Ability to lift 30+ pounds, stand/walk for extended periods, and work in hospital/clinical environments (exposure to X-rays, magnetic resonance fields).

PREFERRED QUALIFICATIONS

• Field service or technical support experience in medical devices and/or imaging equipment, or regulated healthcare environment (Minimum 3+ years preferred).


• Military or OEM technical training (i.e., electronics, aviation, IT, or biomedical).


• Experience with injector systems, contrast delivery devices, medical devices and/or imaging equipment, and medical software integration (preferred)Familiarity with cybersecurity standards, healthcare IT environments, and interoperability requirements.


• Prior experience in consultative service roles (linking service excellence to customer outcomes).


• Proven ability to prioritize and schedule multiple tasks effectively in a fast-paced, self-directed environment.


• Demonstrated business acumen in growing a customer base and service opportunities while taking a cost-effective approach to managing service delivery.


• Ability to use company generated AI tools.

Employees can expect to be paid a salary between $64,000 - $96,000.  Additional compensation may include overtime pay and/or a bonus or commission (if relevant).  Additional benefits include health care, vision, dental, retirement, PTO, sick leave, etc.. 

This salary range is merely an estimate and may vary based on an applicant’s location, market data/ranges, an applicant’s skills and prior relevant experience, certain degrees and certifications, and other relevant factors.

This posting will be available for application until at least 11-16-26.