Regional Homestay Coordinator - Australia

Who We Are

Mind Base Education's mission is to empower students through expert education and tailored guidance to unlock their true potential, lead enriched lives, and create meaningful, lasting change in their communities. MBE’s platform supports worldwide students with guidance solutions offering tutoring, test prep, language learning, counseling and admission services for college and career success.

About this Role

Mind Base Education (MBE) is growing their team to connect with students in Australia and is recruiting a Regional Homestay Coordinator. The Regional Homestay Coordinator will serve as the single, bilingual (Arabic/English) point of contact for all homestay and accommodation matters within their country. This role ensures high-quality student placements, rapid issue resolution, and comprehensive documentation—delivering a seamless experience for scholarship students and internal stakeholders alike.

Key Responsibilities

Provider Liaison & Compliance

• Act as the primary contact for third-party homestay/accommodation providers
• Monitor adherence to agreed standards (safety, cultural alignment, infrastructure)
• Document service gaps or incidents and escalate to internal teams as needed.

Student Matching & Well-being

• Oversee accurate matching of students to hosts based on profiles and preferences
• Maintain up-to-date records of student addresses, host details, consent forms, and housing arrangements
• Provide 24/7 phone/chat support for accommodation-related concerns, triaging urgent cases appropriately.

Issue Management & Escalation

• Working in collaboration with the triage team colleagues on a day-to-day basis
• Working scheduled or assigned triage shifts
• Triage and resolve incidents such as utilities failures, safety concerns, or emotional distress
• Arrange temporary solutions (e.g., alternate hosts, short-term stays) for urgent cases
• Log each incident with actions taken and ensure timely follow-up to closure.

Travel & Visa Tracking

• Collect and maintain key travel and visa data for every student in the region
• Flag upcoming visa renewals 60 days in advance and coordinate renewal logistics with students and providers Verify airport pickup arrangements and ticket bookings against internal records.

Documentation & Reporting

• Keep the centralized accommodation tracker current (placements, incidents, resolutions,visa status)
• Produce monthly summary reports on student satisfaction, incident response times, and provider compliance
• Prepare well-organized documentation for audits or stakeholder reviews.

Qualifications & Experience

• Bachelor’s degree in hospitality management, International Relations, Education, Social Work, or related field
• 3–5 years in student services, accommodation management, international mobility, or related operations
• Native or near-native fluency in Arabic and English
• Proficiency with CRM/tracker tools, Microsoft Workspace (or equivalent), and data reporting platforms.

Core Competencies & Soft Skills

• Communication & Relationship-Building- Empathetic listener with clear written and verbal skills
• Problem-Solving & Resilience - Rapid triage under pressure and creative sourcing of interim solutions
• Cultural Sensitivity - Deep understanding of local norms and diverse student backgrounds
• Stakeholder Management - Ability to negotiate and build trust with providers, teams, and families
• Attention to Detail - Accurate record-keeping and documentation for compliance and reporting

Additional information 

• This full-time permanent position may require occasional in-person student support, as determined by operational needs. Additionally, weekend availability is expected to address urgent matters or emergencies as they arise.