Regional Manager

Regional Manager

Job Description

The Regional Manager is responsible for leading and managing the performance, operations, and compliance of multiple office locations. This role is a key leadership position that ensures each location consistently meets sales targets, delivers outstanding customer service, and maintains operational excellence in alignment with company standards and procedures.

Multi-Location Oversight

• Supervise daily operations across assigned offices to ensure performance, cleanliness, and professionalism.


• Perform scheduled and surprise visits to each office for audits and evaluations.


• Ensure consistent branding, signage, and physical presentation of each location.


• See below for a list of locations within this Region.

Sales & Performance Management

• Set and monitor monthly sales goals for each office and provide coaching to ensure targets are met.


• Review policy count, retention rates, and individual performance metrics.


• Hold lead agents accountable for productivity, customer satisfaction, and compliance.

Team Leadership & Development

• Hire, train, and mentor new employees within the assigned region.


• Provide leadership and guidance to ensure employee engagement, morale, and retention.


• Support disciplinary actions and terminations in collaboration with HR when needed.

Compliance & Procedures

• Enforce proper quoting, binding, and policy issuance procedures.


• Audit offices for policy fee compliance, proper documentation, and underwriting adherence.


• Ensure all cash handling, deposits, and reporting are accurate and timely.


• Cover a shift in a location within your region when needed.


• Handle the weekly schedule for their offices, while coordinating with HR.

Communication & Reporting

• Report weekly to executive leadership on office performance, staffing needs, and challenges.


• Share updates, contests, training materials, and process changes with each office.


• Act as a liaison between corporate leadership and branch offices.


• Take calls from management or staff after/before hours.

Operations & Problem Solving

• Resolve escalated customer complaints or operational issues.


• Recommend and implement improvements in workflow, efficiency, and customer service.


• Support technology needs and escalate system issues when required.

Qualifications:

• Minimum 3–5 years of experience in multi-location management (insurance, retail, or service-based industry preferred).


• Strong leadership, coaching, and problem-solving skills.


• Proven track record in sales management and achieving performance metrics.


• Excellent communication and interpersonal skills.


• Insurance producer license (Property & Casualty) required within 60 days of hire.


• Bilingual (English/Spanish) a plus depending on region.


• Ability to travel locally between assigned offices multiple times per week.

Region 2:

6905B Ogden Ave. Berwyn, IL 60402

2201 S Cicero Ave. Cicero, IL 60804 (Home)

5114 W Cermak Rd. Cicero, IL 60804

5701 W Cermak Rd. Cicero, IL 60804

7333 W 25th St. North Riverside, IL 60546