Regional Manager

GENERAL DESCRIPTION

Regional Managers are responsible to monitor and pro-actively implement fiscal responsibility for each asset under their supervision; including but not limited to maximizing the cash based operating performance of each individual asset.  This includes the development of strategic, long term asset plans and owning the execution of said plans.  Optimal portfolio performance will be achieved by attracting, developing, supporting and retaining a proactive, engaged and accountable property management team.  The Regional Manager is responsible to provide the tools, training and opportunity for continued growth, advancement and success of their direct reports.  The Regional Manager is responsible to routinely monitor and inspect the physical plant, property administration and compliance of each asset, as well as maintain relevant market knowledge within their portfolio.  The Regional Manager is a representative of Conifer and is expected to establish and ultimately facilitate proactive working relationships with all employees, departments and partners, including but not limited to agencies, lenders, investors and competitors.

LOCATION

• This position is not fully remote. Candidates must reside in Albany, NY or within commuting distance to support required in-person site visits and maintain a regional presence. While some remote work is permitted, regular travel within the region is an essential function of the role. Your home will serve as your base office, with weekly travel as needed to your assigned portfolio of communities and apartments.

JOB DESCRIPTION 

• Supervise, support and mentor Regional Managers and Community Managers in the Region. If turnover occurs; solicit, interview, and recommend candidate(s) to VP. 
• Meet with the CM’s monthly to: 

1. Review MER, and supporting financial reports, and oversee preparation of projections/action plan for balance of the fiscal year. 
2. Review Occupancy and develop action plan to address areas of concern. 
3. Review current rent collections and discuss action necessary 
4. Review current rent levels and adjust where necessary. 
5. Review status of capital projects. 
6. Review compliance and both upcoming and already occurred Agency inspections. Make sure site is prepared and that we meet all the agency’s requirements. 
7. Review staff performance and decide on development plans where necessary. 

• When the weekly WAR report is issued, review occupancy and collections with RM’s and directly assigned CM’s.  Work with them to develop and implement an action plan if necessary. 
• Fully understand the monthly variance reports, including but not limited to conducting any necessary budget reforecasting necessary.  
• Complete all Watchlist comments, review with the VP and attend monthly “Watchlist” meetings and be prepared to engage in robust corrective action conversation.    
• Engage with Regional Facilities Managers to ensure regional resource needs are identified and a plan of action is developed. 
• Establish and maintain relationship with Agencies that are involved with the properties in the Region.  Direct involvement where necessary to resolve any regulatory concerns that arise that cannot be resolved by the CM’s.  
• Visit all sites in the Region at least monthly and those that have current issues or require close attention more frequently. Make sure that sites are physically maintained and meeting Conifer standards. 
• Coordinate the assignment and sharing of staff throughout the Region as required. 
• On a quarterly basis, review staff performance evaluations and put in place action plans where necessary. 
• On an annual basis, review the drafts of the proposed business plans prior to submission for approval.  Attend annual business plan meetings and make sure they are properly prepared to present their business plan. 
• Ensure that rent increases are submitted on-time and follow the approval process to ensure the agency responds quickly and as we feel is appropriate. 
• Manage any changes to management fees for on-time, accurate implementation.  
• Handle any resident concerns that are not adequately resolved by the CM’s 
• Ensure that any documentation or data needed by Development is accurate and supplied on a timely basis.  
• Represent Property Management by attending any interdepartmental meetings that involve either existing or new properties in the Region. Approve Pro-forma Operating and Working Capital budgets for new properties. 
• Train, coach, mentor all property management staff on the rent-up schedule, tax credit delivery schedule and break-even plan for any new properties in the Region. 
• Facilitate weekly meetings for any property in active rent-up. Keep Development, VP and Sr. Management apprised of progress.  
• Keep VP apprised of any activity at the sites that are of concern, can negatively affect the operation of the site and in accordance with the Conifer notification protocol. 
• Other property management-related duties and tasks that may arise and are assigned. 
• Physical attendance at assigned work location during scheduled hours is essential. 

Conifer’s Key Performance Indicators: 

1. Financial Performance: Meet a budgeted net operating income (NOI) growth.  
2. Bring cash to with 5% of NOI 
3. Less than 5% uncollected management fee 
4. Occupancy Rate: Grow current portfolio occupancy to 995% and maintain an average occupancy rate of at least 95% across all properties in the region. 
5. Rent Collection: Ensure timely rent collection with a delinquency rate of less than 2% for Senior communities and grow the family sites to 91% in 6 months and maintain 95%.  
6. Cost Management: Keep operating expenses within 5% of the budgeted amount/controllable expenses. 
7. Property Inspections: Conduct monthly property inspections and ensure that all properties meet safety and maintenance standards. 
8. Achieve 85% score or above on NSPIRE or passing property inspections 
9. Passing MOR with satisfactory or above 
10. Minimal 8823 or uncured inspections/8823s within the required time frame. 
11. Maintenance Response Time: Maintain an average response time of less than 24 hours for emergency maintenance requests and less than 48 hours for non-emergency requests. 
12. Lease Renewal Rate: Maintain a lease renewal rate of at least 75%. 
13. Tenant Satisfaction: Achieve a tenant satisfaction score of 90% or higher based on quarterly surveys. 

EXPERIENCE  

• 5+ years’ experience required prior site management or apartment management experience, preferably in affordable housing with Low-income Tax Credit, Section 8-HUD, RD compliance experience. 
• 2+ yrs. required supervisory experience including training and performance management, hiring, staffing. 
• Strong knowledge of accounting/business with experience in and good understanding of operating statements, NOI, budget preparation, payables, receivables. 
• High competency in Microsoft Office products (Word, Outlook, Excel).? Yardi Voyager or other PM software programs experience strongly preferred. 
• Affordable housing or housing industry certifications strongly preferred or willing to obtain. 
• Demonstrated ability to keep accurate, up-to-date records. 
• Flexibility for regular/daily basis travel as needed for site visits, regional meetings, conferences, training, others as assigned. 

EDUCATION 

• Bachelors’ degree in Business preferred. 
• High School diploma/GED equivalent required. 
• Certifications Preferred or willing to obtain: 

1. COS (Certified Occupancy Specialist) 
2. LIHTC (Low Income Housing Tax Credit) 
3. S.T.A.R. Training  
4. Others pertinent to affordable housing industry. 

• Strong oral and written communication skills. 
• Excellent customer service skills to effectively interact and work with and understand the issues, problems and attitudes of all employees, residents, visitors, contractors, local authorities/housing agencies. 
• Strong interpersonal communication skills. 
• Excellent organizational and time management skills to meet required deadlines. 
• Adaptable, sense of urgency – able to multi-task and change projects as required. 
• Able to work independently as well as support a team. 
• Resourceful; problem solving skills with ability to resolve resident, employee, vendor and financial problems. 
• Proactive; eager to learn and take on new responsibilities. 
• Ability to read and fully comprehend legal documents including leasing and compliance agreements, contracts, others regulatory documents. 
• Business Professional with projection of professional image at all times. 
• Excellent common sense, self-control and business judgment to handle day-to-day matters. 

Conifer Realty is a professional, service-oriented organization offering a competitive compensation package commensurate with experience, along with excellent benefits that include ongoing training and development, 13 holidays, 15 days paid time off, 401K with company match, medical, HSA, dependent care Flex account, dental, vision; company-paid life, short and long-term disability insurances; and a wellness program.   

The salary rage for this position is $95,000.00 - $100,000.00. The actual compensation may vary depending on a wide range of factors, including experience, skills, qualifications, certifications, location, etc. This range does not include additional forms of compensation such as bonuses.   

APPLY TODAY via our website link: http://www.careersatconifer. com complete our application process and attach your resume. You will hear directly from the hiring manager on next steps in the process. Thank you for your interest in joining the Conifer Team!   

Conifer Realty LLC is an Equal Opportunity Employer and does not discriminate on the basis of any legally protected status or characteristic. Minority/Female/Sexual Orientation/Gender Identity/Disability/Veteran.