Regional Manager

Company: 

The Company is a full-service janitorial service provider based in Central North Carolina. We deliver high-quality, cost-effective cleaning solutions backed by industry-recognized certifications, comprehensive employee training programs, and a strong commitment to operational excellence.

Serving a diverse range of clients across the region, we are known for our reliable service delivery, experienced leadership, and values-driven, team-oriented culture. Whether supporting a single-site location or overseeing complex, multi-site operations, we consistently strive to exceed expectations through accountability, trust, and outstanding service.

Job Description:

Are you passionate about delivering exceptional service and building strong teams? Are you passionate about developing people, building trust with customers, and leading from the front? If so, we want to hear from you! 

The Company is seeking a full-time Regional Manager to lead operational execution, team development, and customer retention across a multi-state region. This role is responsible for overseeing Operations Managers, setting and enforcing performance standards, and supporting the consistent delivery of service that meets or exceeds client expectations.

The ideal candidate is a field-based, hands-on leader who builds trust through presence, accountability, and clear communication. This role requires regular travel and on-site engagement, typically three or more days per week in the field, ensuring strong relationships with both internal teams and external clients. A focus on standards, follow-through, and operational excellence is essential for success in this position.

Responsibilities: The candidate must:

Customer Engagement

• Develop and maintain strong, trust-based relationships with clients across the region through regular communication and on-site engagement
  

• Conduct routine site visits and customer review meetings to ensure expectations are being met or exceeded
  

• Monitor and maintain customer Key Performance Indicators (KPIs)
  

• Direct implementation teams to ensure seamless onboarding and successful startup of new accounts
  

• Address service issues promptly, allocate necessary resources, and lead corrective actions to retain customer contracts
  

• Collaborate with the Sales Department to assist with walkthroughs, service transitions, and account presentation
  

Operations Oversight

• Oversee daily operations across all accounts in the assigned region, ensuring contract compliance and service quality
  

• Supervise Operations Managers, providing direction, support, and accountability
  

• Ensure completion of contracted work and timely execution of all work orders
  

• Conduct regular site inspections and walkthroughs to maintain high standards of service delivery
  

• Work with Maintenance and Special Services teams to ensure operational equipment and vehicles are properly maintained
  

• Review daily timekeeping reports and ensure payroll accuracy
  

Strategy & Planning

• Develop and execute regional operational goals that align with overall company objectives
  

• Evaluate processes, tools, and methods regularly to identify opportunities for efficiency, quality, and cost savings
  

• Provide regular reports to senior leadership on customer satisfaction, operational performance, and regional trends
  

• Uphold and promote the company’s mission, core values, and ethical standards in all decision-making
  

Team Leadership & Development

• Recruit, hire, and retain qualified team members to support regional staffing needs
  

• Provide coaching, performance evaluations, and development plans for Operations Managers
  

• Ensure team participation in all required training and development programs
  

• Promote a positive, team-oriented culture through consistent engagement and use of employee recognition programs
  

• Partner with Human Resources on matters of employee relations, advancement, and corrective actions
  

• Maintain personal and team industry certifications and stay informed on trends impacting the facilities services sector
  

Requirements

Requirements: The candidate will:

• Have a minimum of 5 years of experience managing large teams across multiple locations or states
  

• Demonstrate strong knowledge of janitorial, facilities services, or a related service industry
  

• Possess excellent written and verbal communication skills for effective internal and external engagement
  

• Be highly organized, with strong time management and problem-solving skills
  

• Show the ability to set expectations clearly and hold teams accountable to high standards
  

• Be committed to hands-on leadership, spending at least three days per week in the field
  

• Bring strong customer service skills and a track record of customer retention and satisfaction
  

• Be available for regional travel as required (up to 80% of the time)