Regional Manager

Regional Manager

• Location: Denver, Colorado Office (Travel Required)


• Employment Type: Full-Time


• Compensation: 105,000-$110,000/yr + Bonuses


• Reports to: Director of Operations
  

Why You’ll Love Working Here

Lava Island is a rapidly growing, family-focused entertainment company committed to delivering unforgettable guest experiences across every park we operate. Our Regional Managers play a critical role in developing strong General Managers, driving operational excellence, and ensuring consistency as we scale. Reasons you’ll love working here:

• Oversee the success and operations of 5-10 Lava Island locations with increased focus on newly opened or developing locations


• Work in a supportive, team-oriented atmosphere at HQ


• Opportunities for career advancement and leadership development


• Competitive pay, health benefits including vision and dental, and employee perks

How You’ll Make a Difference

At Lava Island, Regional Managers are not inspectors or messengers. They are builders of leaders, protectors of standards, and partners to General Managers. This role exists to ensure that every park in their region delivers a consistent guest experience, develops strong leadership, and operates in alignment with Lava Island’s values. 

The Regional Manager leads through influence, accountability, and coaching — developing General Managers, optimizing systems, protecting profitability, and ensuring consistent execution of company policies, service standards, and safety protocols. 

Key Responsibilities

Leadership & Development

• Lead Multiple Leadership Teams – Train, coach, and support park leadership teams to drive performance and growth.


• Develop Leaders – Develop and retain high-performing General Managers through regular performance reviews and development planning. Build the leadership bench strength to prepare Operations Managers and Assistant Managers for upward growth in the company.


• Lead Succession Planning – Create succession or contingency plans for parks in your region. Identify and elevate future leaders.


• Train New General Managers – Handle the training of new General Managers in existing locations within your region.

Operational Oversight & Performance

• Ensure Consistency & Excellence – Oversee operations across assigned locations to ensure adherence to all SOPs, brand standards, and safety protocols.


• Champion Hospitality Culture – Model excellent guest service and engagement to drive the company’s vision of an excellent guest experience.


• Oversee Park, Event, & Kitchen Operations – Provide oversight and guidance to ensure all onsite departments meet company expectations and standards including.

Performance Monitoring & Business Optimization

• Monitor & Improve Performance – Analyze KPIs, guest feedback, and financial performance to implement strategies developed by Executive Leadership. Identify operational inefficiencies and implement corrective action plans.


• Drive Career Growth – Collaborate with leadership to identify opportunities for promotions


• Monitor Revenue Stability – Drive revenue growth and profitability across all locations by monitoring labor costs, cost of goods, and other controllable expenses.


• Meet Financial Targets – Partner with GMs to develop action plans when financial targets are not met.

Safety, Compliance & Risk Management

• Ensure Compliance & Safety – Uphold and enforce company policies, health codes, labor laws, and safety processes / regulations across all locations.


• Lead Regional Safety Reviews – Ensure corrective actions are implemented when safety expectations are not being met.

Communication & Executive Alignment

• Proactively Solve Challenges – Address operational issues impacting the onsite teams or guests by responding promptly to the leadership teams’ questions or concerns. Report back to the Executive Leadership Team with any systemic challenges.


• Act as a Liaison – Serve as the bridge between park-level leadership and HQ leadership, ensuring smooth communication and alignment with company goals. Participate in weekly HQ meetings and strategic planning sessions as the ambassador for your parks.


• Support New Rollouts & Initiatives – Ensure alignment with company initiatives across all your locations. Support the rollout process of new systems, SOPs, technology implementations, etc.

Growth & New Park Support

• Support New Park Openings – Assist in the launch of new locations within your region, including assisting with training management teams and overseeing initial operations. Provide stabilization leadership during the first 90 days of operation. 

Travel & Time Commitment Expectations

• Travel to Locations Frequently– Provide in-person support, guidance, and performance evaluations at each park within your region regularly each quarter. Regional Managers may need to travel and stay onsite for several weeks to stabilize and strengthen locations.


• Expect to Work Long Hours – Regional Managers are expected to work 50-60+ hours per week to adequately support their assigned locations.

Key Performance Indicators (KPIs)

• Regional revenue growth


• Labor cost percentage


• Guest satisfaction scores


• Online review ratings


• Safety incident frequency


• Employee & Manager retention rates


• Audit compliance scores

Qualities We Are Looking For

• Multi-Location Leadership Experience – Proven ability to manage and support leadership teams across multiple locations is preferred or relevant Lava Island Management experience.


• Hospitality & Operations Expertise – Strong understanding of guest service, event execution, food service, and operational efficiency.


• Hands-On Leadership Approach – Willingness to work alongside frontline teams, providing direct support, coaching, and mentorship to all staff.


• Business & Financial Acumen – Ability to analyze financial reports, labor costs, and performance metrics to drive business success.


• Strong Communication & Collaboration – Engages effectively with all levels of staff, from frontline employees to corporate executives.


• Problem-Solving & Decision-Making Skills – Proactive approach to identifying challenges and implementing effective solutions.

Preferred Attributes

• Experience in Large Scale & High-Volume Hospitality or Entertainment Venues


• Background in Multi-Unit Operations & Leadership


• Proficiency in Business Analyzation

What You’ll Need

• Denver Based – Must be located in or around the Denver Metro area. 


• ServSafe Manager Certification – Current certification or completion within 30 days of hire.


• Physical Stamina – Ability to stand / walk for extended periods of time, and travel between locations often. Must be able to lift up to 50 lbs.


• Flexible Availability – Willingness to work weekends, evenings, and holidays.


• Travel Requirements – Regular travel to Lava Island locations for training, support, and performance evaluations. Visits may require staying onsite for several weeks at a time to stabilize struggling locations.


• Expected Hours – Expected to work 50-60+ hours per week to adequately support the needs of the locations within the region.


• Must Pass a Background Check & Drug Screen – Ensuring a safe and trustworthy environment for guests and staff.