Regional Manager Coverage Area: Northeast Region Company Overview DSI Security Services is a leading provider of contract security solutions, serving clients across multiple industries nationwide. Founded on the principle of DWYSYWD — “Do What You Say You Will Do,” DSI is committed to accountability, professionalism, and delivering consistent, high-quality service. We believe success starts with our people. Through thoughtful recruiting, ongoing training, and strong operational support, DSI creates work environments that align with both our clients’ expectations and our core values. Our focus on integrity, teamwork, and continuous improvement allows us to build long-term partnerships with clients while providing meaningful career opportunities for our employees.
Job Summary
About the Role
DSI Security is seeking an experienced, results-driven Regional Manager to oversee and support branch operations throughout the Northeast. The role will be based in the King of Prussia/Philadelphia area. This leadership role is responsible for operational excellence, client satisfaction, employee engagement, and financial performance across multiple branches and accounts.
The ideal candidate is a hands-on leader with strong contract security experience who embodies DSI’s core value: Do What You Say You Will Do (DWYSYWD).
Key Responsibilities
- Provide leadership and operational oversight for multiple branches within the assigned region
- Support and develop Branch Managers and Operations leadership through coaching, accountability, and performance management
- Ensure consistent compliance with DSI policies, client requirements, and regulatory standards
- Monitor and manage key performance metrics including staffing levels, overtime/NBOT, scheduling efficiency, and service delivery
- Partner with Recruiting, HR, Payroll, and Operations teams to ensure staffing stability and operational continuity
- Conduct regular site visits, audits, and operational reviews to identify risks and improvement opportunities
- Build and maintain strong client relationships, addressing escalations and ensuring service excellence
- Lead incident response, investigations, and corrective action planning as needed
- Prepare and present operational updates and performance summaries to senior leadership
Qualifications
- Proven leadership experience in contract security operations, preferably at the multi-site or regional level
- Strong understanding of security operations, staffing models, scheduling, and risk management
- Demonstrated ability to lead, mentor, and hold leaders accountable
- Excellent communication and relationship-building skills
- Ability to analyze operational and financial data to drive performance improvements
- Knowledge of applicable federal, state, and local regulations
- Willingness and ability to travel throughout the northeast region as needed
- Prior experience with DSI systems and processes is a plus
Why This Opportunity
- Opportunity to impact and lead a key growth region for DSI
- Work closely with senior leadership to drive operational strategy
- Advance your leadership career within a growing, family-owned organization
- Make a direct impact on employee engagement, client satisfaction, and branch success
Certification Requirements
- Valid State Driver's License
Education Requirements
- High School Diploma or Equivalent
- A bachelor’s degree in a related field, such as security management, criminal justice, or business, is preferred. Relevant experience will be considered in lieu of a degree.
Additional Information / Benefits
- Paid Holidays
- 401K/403b Plan
- Dental Insurance
- Paid Vacation
- Vision Insurance
- Medical Insurance
- Life Insurance
Required Screenings
- Criminal Background Check
- Motor Vehicle
- Drug Screen
Join us as we strive for excellence in our branch operations while delivering outstanding service to our customers! DSI Security Services is a drug free employer complies with all applicable laws regarding affirmative action and equal opportunity in all its activities and programs and does not discriminate against anyone protected by law because of age, color, disability, national origin, race, religion, sex, handicap, or status as a veteran or disabled veteran. DSI Security Services is an equal employment/affirmative action employer. If you need accommodation for any part of the employment process because of a medical condition or disability, please contact Human Resources.
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