Regional Manager - Rocky Mountain Region

Care and Share exists to ensure that the one in nine Southern Coloradans at risk of hunger have access to healthy and nutritious food to thrive. We know that children without adequate access to food cannot develop successfully, families cannot plan for their future, and seniors find it more difficult to remain independent.

At Care and Share Food Bank, we change lives one meal at a time. It's more than a job title. When you join our team, you contribute to a cause you believe in and help us transform lives for the better.

Job Summary:

The primary responsibility of this position is to manage the partnership between Care and Share and agency partners. This includes ensuring Care and Share and agency partners are upholding the terms of the annual agency agreement. Acts as the point of contact for agency partners.

Duties/Responsibilities:

• Cultivates and maintains excellent relationships with agency partners, responding quickly to agency issues and requests. 
• Creates a detailed visit schedule for each month and performs biannual on-site visits to ensure partner agencies uphold all compliance standards. Provides strategic planning, direction and evaluation to partners. Produces and maintains all required supporting documentation.
• Maintains communication channels between Care and Share and agency partners. Regularly communicates partner feedback, activities, and initiatives to the Program Director and other internal stakeholders. Works collaboratively with Operations and Quality Assurance to ensure effective and efficient product flow.
• Supports the Development team with grant reports, tracking, and budgets.
• Collaborates with the Procurement team to ensure the smooth operation of the agency-empowered retail program. Collects agency food preferences to inform future procurement.
• Maintains and updates partner agency information in the enterprise resource planning (ERP) system. Communicates agency hour/location/service changes to the Quality Assurance team.
• Assists the Programs Director with Onboarding and Training new Regional Managers. Collaborates with and supports other Regional Managers to promote an innovative team environment.
• Collaborates with the Programs Director to develop a data-informed partner agency recruitment strategy to increase equity and access.  Conducts trainings, on-site interviews, and technical start-up assistance to identify and register new partner agencies as needed.
• Maintains extensive knowledge of community resources and Care and Share's programs and services. Regularly develops and delivers presentations to partners and community audiences to communicate organizational goals, impact, and strategic initiatives. 
• Represents Care and Share as food system players within community groups and movements. Continually fosters and develops relationships with community members and leaders. Responds to community disaster needs.
• Assists the Programs Director in promoting innovative solutions and programming to expand and enhance our services. Participates in practice sharing within the Feeding America network.

Required Skills/Abilities:

• Intermediate with Microsoft Office Suite (Excel, Word, Access, Outlook, Teams, Forms).
• Excellent verbal and written communication skills including public speaking/facilitating.
• Strong analytical and problem-solving skills, and the ability to resolve conflicts.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Ability to collaborate effectively across multiple departments and locations.
• A self-starter with the ability to function well in a high-paced and, at times, stressful environment.
• Ability to work and adapt to a diverse population.

Education and Experience:

• Bachelor's degree preferred but not required.
• At least two years of customer service experience.
• Non-profit, food distribution, and/or project management experience preferred.

Physical Requirements:

• Periods of sitting at a desk and working on a computer mixed with periods of time standing, lifting, traveling, and walking.
• Must be able to lift up to 15 pounds occasionally.

Travel Requirements:

• Must have valid driver's license, reliable vehicle, and automobile insurance that meets Colorado’s minimum standards.
• Extensive travel throughout Southern Colorado is required. This position will serve the Rocky Mountains Region which includes the following counties: Delores, Montezuma, La Plata, San Juan, Hinsdale, Mineral, Archuleta, Rio Grande, Conejos, Saguache, Gunnison, Chaffee, and Costilla.

Note: Job descriptions are not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job.

Care and Share is dedicated to the principles of equal employment opportunity. We strive to attract and retain diverse talent and foster an environment where the unique skills, capabilities, viewpoints, and dissenting opinions of all employees are valued – enhancing empathy creativity, and innovation. We prohibit unlawful discrimination against applicants or employees on the basis of age 40 and over, race (including traits historically associated with race, such as hair texture and length, protective hairstyles), sex, sexual orientation, gender identity, gender expression, color, religion, national origin, disability, military status, genetic information, or any other status protected by applicable state or local law.