Regional Manager - South Region

The Regional Manager drives results and oversees the operations for a region encompassing multiple Tommy’s Express Holdings (TXH) car wash locations. The Regional Manager is a pivotal leader in the TXH organization, leading store teams by setting goals, creating strategies, and developing talent for the region. The Regional Manager supports the team to succeed on all measures - including business performance, customer satisfaction, associate development, and flawless execution of the wash operations and brand standards. The Regional manager must display strong proficiency in all General Manager related responsibilities.

The Regional Manager is an actively engaged leader of leaders of the TXH team and drives superior performance and professional development. The Regional Manager delivers upward communication of trends and patterns that are affecting the region. The Regional Manager will report to the Director of Operations and is responsible for oversight of all operational and financial aspects of a region. The Regional Manager will work a rotating, full- time schedule including days, nights, and rotating weekends to support the region and will partner with leadership to drive effective management and operations of their assigned location including, promotions, special events, customer engagement, profitability, equipment maintenance, and other assigned company goals. The

Regional Manager will support and analyze all financial, business and operational aspects of the business and meet strategic goals annually.

General Duties and Responsibilities:

1. Drive Sales and Profits:

• Challenging Store Teams to drive top line sales, margin, and deliver region metrics.
• Partner with Leadership/Store Managers to develop solutions for business related issues/opportunities.
• Verify the execution of marketing, mechanical maintenance, and administrative initiatives across region.
• Ensure effective expense control, labor spend, and Profit/Loss management.
• Protect company assets and help stores reduce shrink by adhering to loss prevention standards.

2. Build the team:

• Recruit and hire Store Managers.
• Support store level hiring/staffing decisions and retention.
• Verify and participate in training, development, and coaching.
• Build and maintain an effective succession plan for the district.
• Write and deliver Store Manager performance reviews and counseling. Also provide input on performance reviews for store Team Members.
• Maintain a safe and productive work environment.

3. Lead execution of company standards:

• Evaluate and grade store presentation standards and processes. (Site Audits)
• Effectively and consistently enforce excellent wash quality standards
• Protect the brand-identify building maintenance issues, both structural and aesthetic including safety concerns.
• Ensure compliance to inventory management and freight movement processes.
• Validate pricing accuracy, conveyance, and promotional activities.
• Verify Loss Prevention and procedural audit compliance.
• Support continuous improvement activities throughout the organization.

4. Goal setting and promoting customer loyalty:

• Partner with General Managers to resolve customer complaints/issue, assure customer experience is world class.
• Analyze reporting to identify and overcome customer satisfaction opportunities.
• Observe and coach customer engagement.

Education, Experience and Requirements:

• Bilingual candidate preferred
• Minimum of 5 years retail leadership experience required. Multi-unit retail store management experience preferred. Minimum 1 year experience as TXH General Manager.
• Profit/Loss, scheduling, shrink control, and payroll management, staffing, hiring, supervision and counseling experience preferred.
• Must possess superior communication and problem-solving skills.
• Collaborative with strong influencing and interpersonal skills.
• Highest level of integrity and ethics, both professional and personal.
• Must have experience managing a diverse staff of both full-time, part-time and seasonal employees.
• Work varied hours, days, night and weekends as business dictates.
• Must reside within the geographical area of assigned region and/or be able to physically be on site within 45-minute commute

Job Knowledge, Skills and Abilities:

• Technical & Mechanical Capacity. Basic understanding and use in Excel and other office applications.
• Ability to use a computer, tablet, smart phone, software, and the internet.
• Ability to identify business trends and collaborate with cross-functional partners to develop strategic plans and drive results.
• Proven ability to lead change while maintaining operational effectiveness.
• Very strong written and verbal communication skills.
• Strong experience with retail finance, including P&L management.
• Ability to work independently while still adhering to company/departmental standards.
• Proven ability to hire and develop a high performing team aligned with company goals.
• Experience managing personnel matters in accordance with company policies, state and/or local laws.
• Experience assessing internal talent and cultivating a strong succession plan.
• Demonstrated ability to create an inclusive environment that fosters development of others; supports constructive conflict resolution.

Physical Demands:

• Regularly required to sit stand, reach, bend and move about the facility as needed.

• Must be able to lift and carry up to 30 lbs.

• Ability to speak and hear.

• Requires driving, standing, walking, bending, kneeling, crouching, and climbing ladders.

Safety Requirements

• Ladder safety

• Electrical Hazards & Lock-Out, Tag-Out

• First Aid

• Fall Protection

• Personal Protective Equipment

Work Environment

While performing the duties of this job, the employee is frequently exposed to fumes or airborne particles, moving mechanical parts and vibration. The noise level in the work environment and job sites can be loud. All safety equipment is provided.

Position Type/Expected Hours of Work/Benefits

• Full-Time: 50+ Hours Per Week, Exempt, bonuses and incentives

• Benefits: Health Insurance, paid life insurance, 401k, Paid Vacation

• License: Valid Driver’s License (Required)