Regional Market Operations Leader

Help at Home is the leading national provider of in-home personal care services, where our mission is to enable individuals to live with independence and dignity at home. Our team supports 66,000 clients monthly with the help of 53,000 compassionate caregivers across 12 states. We’re looking for people who care about others, who are willing to listen, lean in and make impactful change. Each role at Help at Home can have a positive impact in supporting our caregivers and clients. If you are someone who leads with passion and integrity and are looking to join a rapidly growing, industry leading team, Help at Home may be a good fit for you.

Job Summary:

The Regional Market Operations Leader will be instrumental in driving operational success across the Indiana and Michigan regions. This dynamic role combines strategic leadership with hands-on tactical support, ensuring the efficient operation of the Field team and the monitoring of key performance indicators. Serving as the primary liaison between Central Operations, Shared Services, and the Field Support Center, this leader will create a seamless and reliable operating environment.
In collaboration with Finance, the Regional Market Operations Leader will manage forecasting, conduct financial reviews, and oversee expense management. Additionally, this leader will contribute to the development of market strategies, spearheading short-term projects to boost operational efficiency. As a member of the Central Operations Extended Leadership Team, this role offers a unique opportunity to shape the future of operations across the region.

Candidates should be located in Indiana or Michigan, or within a reasonable distance of both states, as the role will require frequent travel throughout the region.
 

• Leads KPI and financial performance to support the region in close alignment to finance, central operations, market leaders and growth leaders.
• Works closely with the central operations team to ensure operational excellence, streamline processes, and allocate resources effectively.
• Collaborates with central operations on service delivery and provides feedback to drive efficiency and productivity.
• Works closely with financial business partner to ensure forecasting, monthly/quarterly financial reviews and expense planning is aligned with expectations.
• Direct ownership of market level operations that support strategic and tactical execution in the field to ensure company goals and objectives are fulfilled.
• Support of market level workforce management and planning to ensure appropriate staffing and support for caregivers and clients, including operational efficiency initiatives.
• Support market level vendor relationship management, including centralized vendor operations, expense management and ongoing business reviews.
• Work in conjunction with other Market Operations Leaders for consistency and effective implementation.
• Work effectively with other departments across the Field Support Center (corporate) in support of effective field operations to achieve growth targets.
• Develop and implement market strategies for growth and effectiveness.
• Support of short-term and long-term business planning efforts including metrics, measurements, key performance indicators and reports.
• Provides insight to management related to projects, budgets, and operations.
• May manage people depending on the market and organization model.

• Proven ability to work across a matrix and multi-site, and multi-state environment.
• Collaborative style as a thought partner who works productively with the leadership team.
• Strong organizational skills, attention to detail, ability to prioritize and meet deadlines in fast paced environment.
• Excellent oral and written communication skills.
• Critical thinking and ability to support strategic transformation activities.
• Exhibition of the highest ethical standards while demonstrating accountability and ownership.

• Bachelor’s degree in business or related field required.  Master’s degree preferred.
• Proven track record with a minimum of nine (9) years of experience in operations.
• Experience supporting senior management including thought leadership and support.
• Process improvement experience supporting the development, review, and revision of processes and policies as needed.
• Experience in homecare, healthcare, healthcare services and/or private equity ownership preferred.

Physical Requirements:

• Ability to move or traverse about in offices and/or client homes, including ascending and descending stairs.
• Ability to communicate effectively and clearly with others to exchange information.

• Regular travel on a weekly or monthly basis required

Benefits:

• Direct deposit
• Healthcare, dental, and vision insurance
• Paid time off and parental leave
• 401k
• Ongoing, in-depth training opportunities
• Meaningful work with clients who need your help
• Career growth and experience with an industry leader with 40+years of history in a high-demand field

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Help At Home is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, or religion or other legally protected status.

Data Security and Privacy Statement

At Help at Home, we prioritize protecting your personal information during the hiring process. We comply with all relevant data privacy regulations, including HIPAA and SOX where applicable. Your data will only be used to assess your employment suitability and won't be shared with unauthorized parties.

We use strong security measures to protect your information from unauthorized access or disclosure. By submitting your application, you consent to this process. You can access, modify, or request deletion of your data by contacting us.

Employees must adhere to our data protection policies and legal requirements to safeguard sensitive information.