Regional Operations Director

Position: Regional Operations Director

Manager of: Dental Practice and Department Leads (Four Practice Locations)

Job Summary: As the Regional Operations Director at Dental Wellness Centers of GA, you will drive same-store growth and ensure operational excellence across four general dentistry practice locations. We seek a proactive leader ready to dive into daily operations and foster a culture of continuous improvement and success.

Responsibilities:

Leadership and Mentorship: Guide and train practice teams, promoting continuous learning and professional development.

Operational Excellence: Oversee Profit & Loss (P&L), staff scheduling, payroll, and accounts payable to ensure efficiency and financial health.

Patient Experience: Maintain exceptional patient experiences and address issues promptly.

Growth Strategies: Collaborate on marketing efforts to drive patient growth and retention, focusing on same-store growth.

Policy and Compliance: Implement and enforce policies and procedures to ensure compliance and operational efficiency.

Quality Control: Manage professional licenses and certifications, maintaining high standards of quality and compliance.

Safety and Well-being: Uphold safety procedures and regulations to protect patients and staff.

Flexibility and Adaptability: Tackle additional duties and challenges as needed to ensure the success of our practices.

Qualifications:

Education: High School Diploma or equivalent (Bachelor's degree preferred).

Experience:5+ years of leadership/management experience with direct customer interaction.

5-7 years in a professional environment.

5 years of dental office management required.

Technical Skills: Proficiency in Eaglesoft and Carestack preferred; strong understanding of marketing strategies and Microsoft Office Suite.

Knowledge: Solid grasp of P&L management, labor laws, and regulatory guidelines (OSHA, HIPAA, CDC).

Skills/Abilities:

Strong interpersonal and communication skills

Effective decision-making abilities

Positive attitude and adaptability

Excellent organizational and multitasking abilities

Work Environment/Conditions:

Schedule: Full-time (approximately 40+ hours per week) with flexibility for extended hours and travel (up to 50%).

Physical Requirements: Ability to lift 15 lbs. and withstand prolonged sitting/standing; exposure to potentially hazardous materials.

Compliance: Adherence to appropriate work attire and safety standards.

Key Performance Indicators (KPIs):

Office Production

Office Collections

No-shows and cancellations (10% or less)

Completion of follow-ups daily (100%)

Annual patient value

Values & Competencies:

Integrity

Accountability

Customer-centric approach

Effective leadership

Experience in P&L Management

Flexibility

Results-driven mindset

Strong organizational skills

Attention to detail

Proficient in time management

Excellent communication skills (verbal/written)

Acknowledgement: Dental Wellness Centers of GA is an equal opportunity employer committed to a diverse and inclusive workplace, free from discrimination and harassment. We adhere to all federal, state, and local employment laws and regulations.

Join us to lead with passion and drive the success of our practices!