Regional Operations Specialist

The purpose of this position is to grow and develop a SynergyVet territory and oversee all Practice Management for the South Carolina - upstate territory. Your primary role is to support and assist the Veterinarian Partners and practice managers of each practice within your territory. As a leader of the business within your territory, you will ensure each practice’s short term and long-term goals are prioritized and accomplished, while meeting SynergyVet’s hospital growth and development plan for your territory.

Primary Responsibilities:

• Ensure SynergyVet unit growth & development goals are met for your territory
• Ensure each hospital’s staff and operations are aligned with SynergyVet’s Culture and Core Values
• Maintain accountability for the success of each practice in your territory as measured by weekly and monthly SynergyVet Scorecards (measure revenue, COGS, payroll…)
• Assist with demographic and market research for your territory, to include proposals for future potential hospital locations within your territory
• Oversee and manage all development activities to include construction and upfit for each new hospital coming online within your territory
• Hire & staff all initial hospital positions to ensure new hospital’s success – assist in staff training where necessary.
• Assist HR, Vet Partner & Practice Managers with hiring of new staff as needed for each hospital within your territory
• Become proficient with TRACTION by Gino Wickman and its implementation – this EOS is the basis upon which SynergyVet operates and will be critical to your territory’s success
• Schedule and hold quarterly meetings with the leadership teams of each hospital in your territory (Level 10 meetings)
• Assist/coach practice leadership teams with conflict resolution (staff/staff, staff/client…)
• Schedule and coordinate staff Team Building events
• Ensure quarterly check-ins/conversations throughout each hospital’s leadership & staff
• Prepare weekly/monthly Scorecards for review with Vet Partners and Practice Managers of each hospital – hold the staff of each clinic accountable for these results and assist with remedies for areas of the Scorecards where deficiencies are noted
• Assist Vet Partners with development and implementation of “big picture” projects for each practice
• Support and ensure the success of leadership team members within each practice
• Meet with industry representatives, fostering these relationships in order to maximize practice profitability within your territory from a COGS perspective
• Work with SynergyVet Marketing Department to coordinate internal/external marketing with regards to websites, social media, promotions, and branding
• Be willing to temporarily fill in for leadership team members in their absence from a practice within your territory
• Set up / control all industry-related purchasing accounts for each hospital within your territory
• Whenever possible, attend practice-wide staff meetings & out-of-office activities/events
• Look for ways to improve client service processes, ensuring efficiency and quality
• Perform disciplinary, “strike” meetings along with Vet Partner when necessary
• Achieve overall hospital or territory performance goals

• 5 plus years Veterinary Industry experience
• Proven management/leadership experience
• Bachelors degree a plus