Regional Operations Supervisor

SUMMARY

The Regional Operations Supervisor (ROS) is a key leadership position responsible for overseeing operations across multiple assigned sites, ensuring a culture of excellence, accountability, and compliance. This role requires a proactive leader who can drive organizational goals by developing staff, improving systems, and aligning site-level operations with the mission and strategic objectives of FIELD/EPIC. The ROS leads through influence, fosters cross-department collaboration, and serves as a vital connection between central administration and frontline operations.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Duties include, but are not limited to:

• Lead and supervise site operations across assigned regions, ensuring alignment with FIELD/EPIC’s mission and performance benchmarks.


• Facilitate regular team meetings focused on progress monitoring, staff development, and performance improvement.


• Ensure accurate and timely student records management at all assigned sites.


• Review and analyze ADA data, providing actionable insights and reports to the Student Services Manager.


• Supervise and coach Student Services Coordinator (SSC) and Outreach staff, setting clear expectations and ensuring deadlines are met for enrollments, CASAS reporting, and other compliance-related tasks.


• Oversee and approve schedules, timesheets, mileage logs, and reimbursements to ensure accuracy and policy alignment.


• Lead coordination and execution of student commencements and other major regional events.


• Monitor student attendance and drive strategies to support improved engagement and retention.


• Review, cross-reference, and submit records to Admissions & Records; maintain data integrity and compliance with FERPA.


• Support and guide academic and support staff by ensuring timely delivery of resources, instructional materials, and student meal supplies.


• Ensure accurate inventory management of technology and student meal programs.


• Partner with health inspectors to maintain compliance in food safety, sanitation, and facilities maintenance.


• Lead site-level facilities oversight, escalating maintenance concerns and ensuring safe, clean, and functional environments.


• Participate in strategic planning meetings with senior leadership; contribute insights to enhance regional operations.


• Conduct weekly supervision and coaching meetings with SSC and outreach teams.


• Promote cross-functional collaboration between regional managers, counseling staff, teachers, instructors, and administrative personnel.


• Maintain high visibility across assigned sites, traveling daily to conduct walkthroughs, provide leadership presence, and respond to operational needs in real time.

SUPERVISORY RESPONSIBILITIES

• Supervise and evaluate SSC and Outreach staff performance.


• Build a culture of accountability, growth, and support across site-based teams.


• Coach staff to strengthen customer service, compliance, and responsiveness.


• Resolve site-level issues and elevate concerns requiring executive input.

QUALIFICATIONS

• Proven ability to lead, coach, and develop high-performing teams in a fast-paced, multi-site environment.


• Strong organizational and operational leadership skills with a results-driven mindset.


• Proficient in analyzing data to drive decision-making and improve performance outcomes.


• Knowledge of state and federal educational compliance, ADA, CASAS, FERPA, and relevant local regulations.


• Technologically proficient with experience using Microsoft Office Suite, Google Workspace, and academic software such as Aeries, Canvas, or Cyber High.


• Exceptional communication skills—written, verbal, and interpersonal.


• Ability to lead change, manage conflict professionally, and foster inclusive team dynamics.

EDUCATION AND EXPERIENCE

• High School Diploma required.


• Associate or Bachelor’s degree strongly preferred; coursework in Business, Education, Public Administration, or a related field is a plus.


• Minimum 5 years of progressive leadership experience, including 3 years supervising staff, preferably in a K–12, adult education, or nonprofit setting.


• Experience overseeing multi-site operations or geographically distributed teams is preferred.

CERTIFICATES, LICENSES, REGISTRATIONS

• Valid driver’s license and personal automobile insurance required.

TRAVEL REQUIREMENTS

• Daily travel required to assigned sites and occasional overnight travel for regional meetings or trainings.

LANGUAGE SKILLS

• Bilingual in English and Spanish required.

PHYSICAL DEMANDS

• Ability to perform physical tasks including lifting up to 40 lbs., prolonged sitting, and frequent travel.


• Must be able to conduct site walkthroughs, transport supplies, and meet job demands in office and field environments.

WORK ENVIRONMENT

• Combination of indoor office settings and outdoor site visits, with exposure to varying weather and facility conditions.


• Must be able to manage operations in dynamic, field-based environments.