Number of Applicants
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It's fun to work in a company where people truly believe in what they are doing. At Dutch Bros Coffee, we are more than just a coffee company. We are a fun-loving, mind-blowing company that makes a difference one cup at a time.
Position Overview
The Regional Operator leads and develops leaders to provide consistently excellent speed, quality and service resulting in a healthy business and a moment of special for each customer.
Job Qualifications
Minimum of 3 years with Dutch Bros, including at least 1 year as a Dutch Bros Shop Manager
No disciplinary action for the past 90 days, required
Disciplinary action is defined as a coaching conversation resulting in the completion of formal documentation with signatures
Business Coach Endorsement
Dutch Bros Franchisee or Operator Endorsement
Completion and passing of standard background check and MVR required, if applicable
This position requires driving, when necessary and must have a valid driver’s license
Available to work a flexible, ever-changing schedule that may include early mornings, evenings, and weekends.
Key Result Areas (KRA)
Inspire the core values and mission of Dutch Bros within their operation:
Prepare, develop, and hold shop leadership accountable to Dutch Bros core values
Model and meet all expectations of all positions under supervision
Responsible for onboarding new hires and for training shop leaders to meet system standards using the DB training programs
Be a good teammate and role model
Lead mandatory meetings
Know your resources, and adhere to all company policies and procedures as laid out in the Operator Field Guide, Operator Ops Manual, and Employee Handbook
Be accountable for, but empower the Regional Shop Managers to execute all coaching and documentation for positions under supervision
Improve the unit-level experience - Inspire, teach, and implement company-wide initiatives and operational excellence opportunities:
Ensure shops are meeting all system standards and are consistently prepared to serve customers
Ensure all shops are operating within healthy business parameters as outlined by management
Identify and remedy problems deserving attention; look for opportunities to optimize operations, finances, and culture. Special focus on the consistency of the leadership across all shops (i.e. consistency of leadership and development, problem-solving, and execution)
Be responsible for maintaining healthy community relationships
Communicate with Coach, HQ and, third-party service providers as needed
Levels of Leadership Expectations
Anchor Points
Positive and Reliable
Excellent Communicator and Available
Consistent and Detail-Oriented
Committed and Disciplined
Level-Up Arrows
Core Values: Speed, Quality, and Service
Performance Equation: Skill + Effort x Attitude = Performance
Ideal Team Player: Hungry, Humble, and Smart
Manager Mindset: Patient, Present, and Intentional
Employee Benefits & Perks
Free Dutch Bros swag
Free coffee per Employee Drink Policy
Paid volunteer hours
Employee Assistance Program
Access to our Financial Wellness Platform
Education Benefit Program after 1 year of employment
Employer-paid medical, dental, and vision insurance
Sick time, as applicable by state law
Unlimited paid time off
Parental leave, eligible after 1 year of employment
Cell Phone Stipend ($100 per month)
Paid holidays (6 per year)
Eligible for Dutch Bros’ Annual Increase Program
401(k) with a 4% employer match, eligible after 1 year
*More details on all benefits provided after onboarding
Physical Requirements
Constant standing/walking, up to 10 hours at a time
Occasional stooping, kneeling, or crawling
Occasional pushing, pulling, lifting, or carrying up to 65 lbs
Possible exposure to extreme heat and/or cold temperatures
Occasional ascending or descending on ladders and ramps
Frequent, continual, intermittent flexing, or rotation of the wrist(s) and spine
Constantly receiving detailed information through oral communication
Constant clarity of vision at near and/or far distances
Constant cash handling requiring mental math
Constant talking, expressing, or exchanging ideas by means of verbal communication
Compensation:
Dependent on area
If you like wild growth and working in a unique and fun environment, surrounded by positive community, you'll enjoy your career with us!
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