Regional QA Director, USA

Reporting to: Chief Technology Officer

Direct Reports: QA Managers, QA Senior Managers

Position Scope: QA Processes / Quality Standards

Location: New Orleans, Louisiana (Relocation Required)

Company Overview

Testronic is a global leader in outsourced Quality Assurance (QA) services for the video game industry, supporting some of the biggest AAA studios worldwide. We provide specialized services with a focus on Functional QA (FQA), delivering high-value quality assessments to our clients across North America, Europe, and the Philippines. With a total headcount of 2000 people, we are a trusted partner to game developers in enhancing their player experiences through comprehensive testing.

Position Overview

As the Regional QA Director for the United States, you will lead a team of QA professionals and project managers across North America. You will be responsible for the quality of services we deliver, ensuring top-notch performance from our QA teams, and overseeing their professional development. You will work closely with key internal teams, including IT, Data, InfoSec, Sales, and Account Management, to deliver exceptional QA services that exceed client expectations.

We seek an experienced leader with a background in managing QA teams, ideally in software engineering or related fields, though experience in video game QA is not required. The right candidate will have a proven ability to foster proactive collaboration between QA and development teams, ensuring that our services add value beyond just fulfilling client requests.

Key Responsibilities:

• Lead a high-performing team of QA professionals, ensuring service quality, retention, and career progression.
• Collaborate closely with Data, IT, and InfoSec teams, as well as Sales and Account Management, to drive business results and deliver high-quality solutions to clients.
• Manage outsourcing relationships and improve our ability to deliver value through QA.
• Develop and implement strategies that align with business goals while ensuring client satisfaction.
• Coach and mentor your team, including QA managers and senior managers, to foster professional growth and deliver exceptional results.

Key Qualifications:

• Strong understanding of software testing methodologies, test plans, and technical requirements.
• Experience with outsourcing and a proven ability to manage and optimize vendor relationships.
• Experience in software engineering, ideally with a strong background in QA or software development (video game industry experience is a plus but not required).
• Excellent communication skills with the ability to discuss complex technical issues in simple terms while maintaining clarity.
• Experience in managing multiple teams and coaching managers.
• Strong analytical and data-driven decision-making skills.
• Ability to work cross-functionally and motivate teams to achieve business objectives.
• Understanding of business strategy and KPIs, with experience collaborating closely with sales teams.

Bonus Features (What We Can Do For You)

• Medical Plan
• Vision Plan
• Employer Paid Life Insurance
• Employee Assistance Program
• 401K w/ Matching Contribution
• Paid Company Holidays
• Paid Time Off
• Paid Parental Leave
• Testronic Inc. is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Testronic Inc. is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request a reasonable accommodation, contact [email protected].