REGIONAL REFERRAL COORDINATOR

Responsible for meeting department benchmarks related to call handling and transferring Provide and assist physicians with emergent and non-emergent transfers, consults, and other calls received. Works collaboratively to Regional Referral Center Patient Logistics and System Transportation to ensure proper bed placement and appropriate level of transportation. 1. 2. Must be able to operate multiple phone line systems with the ability to connect conference calls. 3. Ability to trouble shoot issues and be able to utilize alternative communication devices as necessary. 4. Must demonstrate the ability to work quickly and accurately while issuing all of PH stroke alerts, AMI alerts which also includes follow-up with providers as necessary to ensure completion of the process. 5. Must be flexible and respond appropriately to requests that may change based on the needs of the patient. 6. Awareness and accountability with regards to outcomes across the balanced score card. 7. Initiates appropriate actions, including use of chain of command to address unmet needs. 8. Maintains competence in use of all hospital information systems, using appropriate system for retrieval and input of patient data. 9. Serves as the knowledge expert and information source for internal and external customers. 10. Serves as an escalation point for issues and questions regarding acceptance and denial of patients when appropriate. Minimum Level of Experience Required: 1 - 3 years of job-related experience Prior job title or occupational experience: Health care Medical background is highly recommended, Customer Service field preferred Must be able to multitask with constant interruptions while maintaining a pleasant demeanor Can negotiate skillfully in a tough situation with both Internal and External Customers Can manage conflict and physician relationships with composure Ability to type at moderate speed Must be able to work as a team member