Regional Scheduling Specialist

Purpose of Position

The Regional Scheduling Specialist is focused on streamlined and broadscale scheduling support for all FlightSafety external customers, ensuring a best-in-class customer service experience and scheduling efficacy.  The Regional Scheduling Specialist coordinates and secures client training for assigned FlightSafety customer accounts.  This role will work interactively across the full Customer Support organization (Internal Scheduling, Strategic Scheduling and Client Services) and will work closely with Sales to optimize the customer and client experience. 

Tasks and Responsibilities

•    Act as the dedicated scheduling resource for assigned regional customer accounts

•    Manage the customer/client scheduling process in accordance with operational procedures and requirements that may impact scheduling.  

•    Proactively engages and continuously communicates with critical cross-functional partners (i.e. Sales, Operations, Safety, etc.) to deliver a one-stop interface experience four our customers with an emphasis on timely coordination of information and accuracy of scheduled reservations

•    Understands and adheres to regulatory requirements, including country specific guidance, and verifies training objectives and documentation

•    Proficient in scheduling issue resolution to determine impacts and works cross functionally to create and execute on a plan of action to address schedule adjustments based on client and/or customer need

•    Identify scheduling concerns and determine impact while working cross functionally to find resolutions with minimal impact to the customer and/or client’s schedule

•    Collaborates closely with the internal schedulers and the client service representatives to enrich the interactive success of the Customer Support department at every FlightSafety learning center

•    Understand FlightSafety’s suite of products and services to offer customers additional training, when available, to enhance the overall training experience and further generate sales and revenue 

•    May perform other related activities as assigned or requested

Minimum Education

Bachelor’s degree preferred or one (1) – two (2) years’ related experience and/or training, or equivalent combination of education and experience 

Minimum Experience

•    One (1) – two (2) years’ experience in related field such as customer service, client experience, account management, scheduling, hospitality, healthcare administration, logistics coordination.

Knowledge, Skills, Abilities

•    Excellent customer service skills

•    Excellent verbal and written communication skills

•    Excellent time management skills with the ability to prioritize and/or pivot tasks in a fast-paced environment and 24/7 operation

•    Uses critical thinking to identify and optimize matrixed scheduling solutions

•    Demonstrated proficiency navigating a matrixed organization to deliver a seamless and exceptional customer experience

•    Results oriented with the demonstrated ability to motivate and impact cross-functional partners to achieve objectives

•    Demonstrated flexibility to interact with a variety of clients, customers and employees across all FlightSafety Learning Center locations

•    Flexibility in working schedule and responsive support to client needs or changes

•    Proficient with Microsoft Office suite or related software, in particular Excel, Word, PowerPoint and Outlook

Physical Demands and Work Environment

The physical demands and work environment described here are representative of those that must be met and/or encountered by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.