Regional Service Coordinator

The Regional Service Coordinator plays a critical role in ensuring vehicle readiness and service execution across assigned regions. This role partners closely with Operations, vendors, and internal stakeholders to coordinate maintenance, reconditioning, and body services while maintaining accurate system documentation and driving service grid compliance.

Schedule: Monday-Friday 8am-5pm

Location: Remote

Pay: $55-65k per year based on experience

What you will be doing:

• Coordinate vehicle services (maintenance, body work, inspections, reconditioning) to ensure readiness for dispatch. 


• Maintain accurate and timely updates within internal systems to ensure clear communication across internal and external stakeholders. 


• Collaborate with on-site teams and regional operations to support customer satisfaction and SLA adherence. 


• Prepare and distribute customer status reporting. 


• Monitor service execution and provide proactive feedback to leadership on service gaps, risks, or failures, including recommended corrective actions. 


• Analyze service and readiness reports to identify efficiency opportunities and process improvements. 


• Schedule and manage national, regional, and local vendors, optimizing service timing, availability, and on-site capabilities. 


• Ensure all completed services are accurately captured and documented within the Service Grid. 


• Uphold company policies and client service requirements across all vehicle services. 


• Maintain industry and operational knowledge through continuous learning and professional development. 


• Support additional operational initiatives as assigned. 

What are we looking for?

• Proficient in Microsoft Office programs and other general office equipment.


• Organized thinker with exceptional attention to detail.


• Excellent communication skills, both verbally and in writing.


• Ability to deliver exceptional customer service.


• Continuous improvement of mindset with strong analytical thinking skills. 


• Self-motivated with a high level of ownership and accountability. 


• Strong problem-solving and decision-making abilities. 


• Ability to prioritize competing deadlines while meeting client expectations. 


• High attention to detail and data accuracy. 


• Comfortable working cross-functionally across multiple levels of the organization. 


• Strong logistical and geographic awareness. 


• Minimum two (2) years’ experience using Windows systems and Microsoft Office (Word, Excel, Outlook). 


• Experience with transportation or logistics software is preferred. 


• Ability to adapt and manage change effectively. 

At ACERTUS, we believe our employees are our greatest asset, and we’re committed to supporting their well-being, growth, and work-life balance through a competitive benefits package.

Our benefits include:

• Comprehensive Medical, Dental, and Vision insurance, with a variety of optional voluntary benefits, effective the first of the month following your hire date.


• Company-paid time off to help you recharge and maintain balance


• Eight company-paid holidays


• 401(k) and ROTH options to help plan for retirement


• A casual dress code that supports a comfortable and professional work environment

About ACERTUS

ACERTUS is as an automotive logistics provider that utilizes technology to provide unparalleled service and visibility into the transportation process accompanied by a full suite of vehicle lifecycle solutions. Our people, process, and innovative technology are the engine behind our relentless drive to deliver. We believe in enhancing our customers’ experience by providing end-to-end solutions throughout the lifecycle of a vehicle. ACERTUS offers a suite of vehicle transportation services, customizable technology, a national title and registration platform, compliance services, home delivery and pickup, and a growing vehicle storage footprint throughout North America.

ACERTUS is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.