Regional Service Manager

  Mission Rock Residential is seeking an outstanding Regional Maintenance Manager for a growing Region. As the Regional Maintenance Manager you will manage capital projects work with the Regional Manager overseeing the property Maintenance Managers in the assigned region to ensure training of the maintenance teams is conducted in accordance with the Policies and Procedures.

Why work for Mission Rock? At Mission Rock Residential, we aim to provide the highest quality of service to our residents, clients, and each other by demonstrating our I ARRIVE values: integrity, accountability, respect, relationships, inclusivity, vision, and empathy. Our commitment to fostering an equitable and inclusive workplace drives innovation, strengthens our team, and reflects the vibrant community we serve. We prioritize these values in multiple ways—including team member training, support, and career pathing—and believe that, by doing so, we can positively impact our resident and team member experience.

Are you ready to make an impact?

Compensation includes pay and so much more here at Mission Rock. Check out our great benefits included in the compensation plan!

• Career advancement and learning opportunities
• Bonus opportunity
• 13 paid holidays, including a Floating Holiday & Volunteer Day
• Accrue sick time each year plus fifteen days (120 hours) of vacation time the first year and more!*
• Housing discount opportunity
• 401(k) with company match
• Medical, Dental, and Vision insurance plans
• Employer-sponsored short-term & long-term disability plans
• Company-paid life insurance
• Health savings account with employer contribution
• Flexible spending account
• Voluntary benefits
• Employee Assistance Program (EAP)

*Sick time accrual amounts and policies vary by state. Please inquire with your hiring manager about your state-specific requirements.  The day-to-day: A large part of this position is the oversight of assets that involve the management of capital projects, five-year capital plans, developing scopes of work, managing vendor (supplier) relations and analyzing properties with respect to capital needs, budgeting and maintenance. You will also be responsible for guidance of on-site maintenance.

• Obtain bids, create contracts and verify contractor insurance certificates to ensure they meet the requirements set forth by owners and management
• Manage over $8,000,000.00 in capital projects including but not limited to overall tracking and management of projects, owner meetings, scope of work development, and city and county official communications. Additionally, work with engineers/engineering firms, track and manage projects, handle contract negotiations and complete work approvals.
• Responsible for project budget as it relates to maintenance or capital improvements.
• Assess and recommend capital improvements with budget recommendations, implementing as necessary.
• Assess and recommend maintenance improvements with budget recommendations.
• Conducts annual maintenance inspections to company standards as necessary.
• Evaluate suppliers and their services on an annual basis based on quality, customer service and pricing.
• Lead on-site maintenance staff in the diagnosis of problems and repairs in the areas of HVAC, electrical, plumbing, swimming pool, carpentry, dry walling, exterior structure and appliance.
• Supports property and regional managers with associate training, coaching and discipline.
• Oversee company-sponsored training programs such as fair housing, safety, non-discrimination and harassment prevention.
• Schedule preventive and floating maintenance, if applicable.
• Perform other tasks as directed.
• Comply with all company policies and procedures including the Team Member Handbook and National Standards, as well as all applicable health and safety rules and regulations along with all applicable local, state and federal laws.

This list is intended as a guideline of general responsibilities of the position and is not to be considered all-inclusive of responsibilities that may reasonably be required of you.
 

 QUALIFICATIONS: Must have extensive knowledge about multi-family dwelling maintenance operations and systems. Strong written and verbal communication skills and a high level of organizational skills. Minimum requirements for this position are:

• 3 years + as a Regional Maintenance Manager or above
• 3 years + in multifamily communities
• 3 years + supervising multiple communities
• 3 years + supervising 15 employees or more.

Language Skills:

Ability to read and comprehend instructions, correspondence and memos. Ability to write communications, market studies, operating analyses and other forms of industry-standard correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients and other employees of the Company.

Computer Skills:

Strong computer and Microsoft office skills. Ability to create and modify advanced files in Microsoft Excel, Word and Power Point.

Interpersonal Skills:

Ability to understand and deal effectively with resident, vendor or personnel concerns or issues according to Company policy regardless of attitude, behavior or tone of the individual. Ability to motivate, discipline and train employees to maximize productivity.

Reasoning Ability:

Ability to apply common sense understanding to carry out detailed and or complex written or oral instructions. Ability to deal with one or more problems at a time involving one or more variables that are either known or unknown.***Employment with Mission Rock Residential is contingent upon the successful completion of a background and drug test***
 

We do not discriminate on the basis of race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran (U.S.) status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, in accordance with applicable laws.

The expected compensation range for this position is $110,000 - $120,000 annually, which includes base pay plus variable incentive pay, if eligible. This range represents a good faith estimate for this position. The specific compensation offered to a candidate may vary based on factors including, but not limited to, the candidate’s relevant knowledge, training, skills, work location, and/or experience.