Regional Service Manager

Job Summary:

Under the direction of the Vice President of Service Operations the Regional Service Manager is responsible for developing scope of work and contractor bids, setting standards for apartment community maintenance and turnover, developing of service team members, ensuring compliance with maintenance procedures, and establishing safety and inventory control procedures as well as providing CFC certification training and testing. 

Administrative:

• Develop detailed specifications, scope of work and bids for major projects or as requested by RREDs, Real Estate Managers, and Service Directors


• Bid, negotiate, and supervise vendors for the performance of routine maintenance and projects including turnover, landscaping, pools, and HVAC 


• Recommend vendor selection process and update preferred vendor list


• Analyze existing condition at properties, helping in the preparation and maintenance of a rolling 5-year capital and major project expense plan


• Create, implement and monitor an inventory control system for maintenance supplies


• Administer all contracts and obtain necessary permits and licenses for work completed


• Track and control project schedule while achieving completion under budgetary constraints


• Recommend and monitor on-going property preventative maintenance programs


• Assists in maintaining an up-to-date file or library of material suppliers, current labor laws, equipment rental rates, and qualified subcontractors by category


• Audit and evaluate turnover procedures recommending and ensuring consistency in materials, supplies, final product, vendors and cost reduction


• Conduct audit and inspection of storage rooms, paint rooms, maintenance shops and inventory


• Conduct property safety inspections with Real Estate Mangers/Service Directors and RREMs to help resolve safety situations, audit asbestos/lead compliance


• Evaluate and provide guidance for the training of Service Managers and other service team members regarding turnover process, inventory control, trade skills, safety, and developing bid specifications


• Anticipate and recommend capital improvement projects for properties


• Ensure compliance with safety policy and procedure manual and that all team members are using programs, systems, and protective equipment available


• Perform other duties as required


• Support Service Directors with troubleshooting or maintenance repair if needed

Personnel Development:

• Coordinate uniforms for all service team members to ensure professional dress and appearance always


• Interview and assess candidates for all Service Technician and Director Positions


• Determine the training needs of service personnel, scheduling or performing the necessary training.


• Coach and mentor service team members, performing assessments as requested or on an annual basis

Requirements:

• 5-6 years’ experience in maintenance and construction and repair for apartment communities; Minimum 3 years experience in multi-family maintenance managerial position


• High school diploma or equivalent


• CFC Certification Universal


• Background in managing site wide unit preventative maintenance or capital improvement projects


• Valid Driver’s License

• Proficient in Microsoft Office Suite (Excel, Outlook, Teams and Word) and CMM systems.

• Ability to walk the grounds and apartments, ascend stairs around the property, lift 60 lbs., climb ladders, and perform other general physical activities such as bending, kneeling, pushing.

• Strong English written and verbal communication skills


• Excellent knowledge of all maintenance aspects in an apartment community and building sciences and ability to complete the service assessment up to the standards of a Regional Service Manager


• Availability for after-hours emergencies as needed


• Availability to travel outside of home market when needed


• Should have experience with NJ and PA Building codes

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