We are searching for a resourceful Regional Service Manager - 365800 to join our collaborative team at MAU in Los Angeles, CA.
Growing your career as a Full-Time Regional Service Manager - 365800 is a great opportunity to develop competitive skills.
If you are strong in research, communication and have the right experience for the job, then apply for the position of Regional Service Manager - 365800 at MAU today!
MAU is hiring a Regional Service Manager at our client in the southern California region. As a
Regional Service Manager, you will develop and manage the field service network throughout the assigned region, and provide technical support, as needed, in resolving escalated product issues.
This is a remote, direct-hire opportunity.The Regional Service Manager will provide product training throughout the region and will support, as necessary, major product installations, ensuring proper sizing and installation for the project.Benefits Package- Medical, dental, vision, and prescription insurance
- Flexible Spending Account (FSA) options for medical and dependent care
- Paid time off (PTO), floating holidays (FH)
- Paid holidays
- 401(k) with company match
- Company paid life insurance
- Voluntary life insurance
- Short and long-term disability
- Professional development
- Tuition reimbursement
- Annual Incentive Plan (AIP)
- Referral bonuses
- Paid volunteer community service day
- Tobacco and drug-free campuses
- Employee, family, and friend’s discount
Required Education and Experience- Bachelor’s degree and/or equivalent experience in a related field of study such as electrical, electronics, plumbing systems, hydronics, and/or boiler systems
- Plumbing/HVAC/electrical or Gas License
- 10+ years troubleshooting experience with residential and commercial gas water heaters and boiler systems
- Previous experience in training/teaching
General Requirements- Excellent communication skills, both written and verbal, with the ability to present in front of groups
- Self-starter with the ability to work both individually and in a team environment
- Ability to multitask
- High degree of technical and analytical skills
- Ability to work with various levels of people, customers, or teams
- Knowledge in use of Word, Excel, PowerPoint, and various web-based tools
- Customer/quality discipline
- Professional approach; confidence in dealing with people
- Commitment to achieving established business goals
- Strong technical/customer service orientation
- High level of personal integrity and honesty
- Team player with the ability to operate with a great deal of independence
Preferred Requirements- Engineering degree
- 2+ years of experience in managing a territory
Essential Functions- Established an authorized service network within the region of responsibility for in home/onsite service of products manufactured and sold by the company
- Negotiate all labor rates for authorized service agreements within the region of responsibility
- Monitor the quality of service being provided by authorized service agents and, where necessary, develop individual improvement programs for identified service agents not performing to required standards
- Provide ongoing technical training to areas Sales Representatives, customers, installers, and authorized service agents
- Provide support, as needed, in addressing and resolving escalated field product performance issues
- Provide support on major commercial product install projects ensuring proper sizing and correct installation of products in the project
- Provide developmental support to Regional Service Managers and off-site Technical Specialist located throughout North America
- Serve as a liaison between the field and the Engineering department in identification of possible performance or quality issues and gathering of information in support of the same
- Provide support on major product install projects ensuring proper sizing and correct installation of products used in the project
- Interface with local code officials to address and work through identified code issues
- Represent the company on off-site visits and/or liability investigations, as required
- Maintain company provided tools, equipment, and property
- Ensure all activities involved in compliance with established legislative laws and/or company policies and procedures
Work Environment or Working Conditions- Occasionally low and high temperatures
- Outdoor elements such as precipitation and wind
- Noisy environments, hazardous conditions
- No adverse environmental conditions expected
Physical DemandsThis position may require the following to be performed with or without reasonable accommodation.
- Ability to ascend or descend ladders, stairs, scaffolding, ramps, and poles
- Ability to lift up to 75 pounds
- Ability to safely operate company provided tools, equipment, and property
- Ability to sit and stand for the duration of the workday
Travel#PS
Benefits of working as a Regional Service Manager - 365800 in Los Angeles, CA:
● Career Growth Potential
● Company offers career progression opportunities
● Generous Compensation
No CV Required
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