Registered Nurse- Hybrid

This role supports meaningful improvements in patient health
by providing compassionate, clinically informed respiratory guidance through a
24/7 call center. As a Respiratory Registered Nurse or Respiratory Therapist,
you serve as a trusted voice for patients, caregivers, and field staff—helping
individuals navigate respiratory equipment, therapy expectations, and CPAP
compliance with empathy and clarity. Your work strengthens patient safety,
supports adherence to prescribed therapy, and ensures every interaction
contributes to better breathing, better comfort, and better health outcomes.

Schedule: Monday through Friday, 8:00 a.m. to 4:30
p.m. CST, supporting consistent patient access and continuity of care.

On‑Call Rotation: The on‑call rotation currently runs
from Friday at 5:00 p.m. CST through Tuesday at 8:00 a.m. CST and occurs every
4–7 weeks, depending on staffing and operational needs.

Impact Responsibilities

• Provide
  empathetic, patient‑centered telephonic respiratory support within a
  rotating 24/7 call center schedule (currently every 4–6 weeks).
  
• Offer
  calm, clinically sound phone consultations during non‑business hours for
  AHCC locations, ensuring patients feel supported even when care is remote.
  
• Counsel
  and re‑educate non‑compliant CPAP patients using a compassionate,
  motivational approach aligned with physician instructions.
  
• Gather
  information from patients, caregivers, and field personnel regarding
  respiratory equipment concerns, troubleshooting issues with patience and
  clinical expertise.
  
• Initiate
  patient enrollment into the CPAP Compliance Program, explaining its
  purpose and health benefits in a supportive, empowering manner.
  
• Maintain
  working knowledge of basic insurance guidelines to help ensure continuity
  of care and patient access to needed equipment.
  
• Maintain
  all required licensure, certifications, and continuing education to
  deliver safe, evidence‑based respiratory care.
  
• Determine
  when a physical visit is necessary after remote troubleshooting has been
  exhausted, coordinating care promptly to protect patient wellbeing.
  
• Monitor
  patient progress according to insurance guidelines and established
  timelines, advocating for improved respiratory outcomes.
  
• Safeguard
  all patient and company information with diligence, reinforcing trust and
  confidentiality in every interaction.
  
• Provide
  clinical support to field personnel, offering guidance and troubleshooting
  assistance that strengthens patient care across all locations.
  
• Deliver
  patient education with empathy—covering equipment use, maintenance,
  safety, therapy expectations, compliance importance, and potential
  consequences of non‑adherence.
  
• Review
  manufacturer systems for compliance tracking to ensure accurate follow‑up
  and patient support.
  
• Perform
  additional duties as assigned to ensure patients receive reliable,
  compassionate, and clinically sound respiratory care.
  

Requirements

Required Education and/or ExperienceHigh school diploma or GED equivalent, required

• Credentials as a Registered Nurse (RN)
  
• Licensed in primary state of home office as required by state law and provide a copy of license to the location
  
• Completion of an accredited program/degree in respiratory care/therapy or related science is preferred; nursing or other paramedical training may be acceptable depending upon state licensure laws
  
• Experience with home respiratory care, preferred
  
• One year of related work experience, preferred
  

Employment is contingent upon successfully completing a
background check, drug screening, compliance onboarding, and credentialing
requirements, as well as maintaining a valid driver’s license with a clean
driving record when applicable to the position.

Benefits

• Generous paid time off and paid holidays
  
• Bonus and incentive opportunities 
  
• Fixed and variable car reimbursement for Area Managers and Account Executives
  
• Car, mileage, and telephone reimbursement (as applicable)
  
• Employee discount and recognition programs
  
• Employee Assistance Program (EAP)