Registered Nurse | Triage | CentraCare Connect

Find your purpose as a Triage RN with CentraCare Connect! This position is responsible for fielding and triaging patient telephone calls and contacts related to medical needs in the CentraCare Connect Call Center as well as evaluating and renewing prescription refill requests following the established prescription renewal protocols and processes, to ensure patient safety. This requires conducting patient assessments and providing safe and effective telephone advice, care instructions, care management, care plans and directions to the appropriate level of care for patients. 

Expectations of this role include providing exceptional customer service, treating all callers with dignity and respect, striving to anticipate and meet the needs of patients, following established prescription renewal protocols and processes, and working collaboratively with other call center staff to achieve quality and performance standards. Age-appropriate care is provided to patients and families. Supports and implements patient safety and other safety practices as appropriate. Maintains professional competencies by attending educational programs, participates in professional organizations, subscribing to the reading professional journals or other appropriate activities.

Schedule:

• Full-time 60 hours every 2 week
• Days | 10-hour shifts (8:00am-6:30pm on a block schedule) | Every 4th weekend (8:00am-6:30pm Fri/Sat/Sun.)
• Onsite training of approximately 40 hours before working remotely. 

Pay and Benefits:

• Starting pay is $38.04 per hour; exact wage determined by years of related experience and education level.
  • Pay range: $38.04-$57.05 per hour
• Full-time benefits: medical, dental, PTO, retirement, employee discounts and more !

Qualifications:

• Graduate of an accredited school of nursing required; Min of Bachelor's preferred.
• Registered Nurse (RN) licensure (RN) current in the State of Minnesota.
• Basic Life Support (BLS) Current American Heart Association (AHA) Healthcare Provider card per established policy. 
• Phone/clinical triage experience preferred.
• Electronic Medical Record Experience preferred.
• Previous knowledge of anticoagulation therapy standards and practice preferred.
• Must have ability and skills to communicate information to providers, nursing staff and patient. 
• Strong organization skills and ability to work independently and in a team setting with minimal supervision. 
• Ability to maintain customer service standards. 

CentraCare has made a commitment to diversity in its workforce. All individuals including, but not limited to, individuals with disabilities, are encouraged to apply. CentraCare is an EEO/AA employer.