Registrar

WHO WE ARE:

Spokane Eye Clinic is a physician owned practice established in 1955. We now have grown to more than 26 of the best doctors from around the country. Our providers see 110,000 patients throughout the clinics and perform nearly 12,000 surgical procedures annually. Our patient testimonials are outstanding, and staff enjoy the opportunities for growth throughout their career. Our dedicated in-house trainers have the ability to educate new hires from the basics to the more advanced skillsets required to serve our patients across the practice. This allows us to focus on hiring top talent with, or without, industry specific training. Our sight is a crucial part of our everyday lives and being part of a team that contributes to improved eyesight is highly rewarding! 

WHY YOU SHOULD JOIN US:

We have so much to offer! As a member of the Spokane Eye Clinic family, our employees enjoy a trusting, supportive, and positive work environment and excellent benefits.

• Health Insurance on the first of the month following date of hire.
• Free employee Dental, Life and AD&D coverage first of the month following 90 days.
• Company provided Vision coverage. 
• Begin to accrue PTO on their first day and can request to use accrued days after only 90 days.
• We also offer 401k and a Profit-Sharing plan to save for your future.
• FUN activities, and more.

SUMMARY STATEMENT & PURPOSE: Our registrars play a vital role in our organization as they are often the first point of contact for patients and people presenting in our clinics. Primary duties include greeting customers, verifying insurance, completing necessary paperwork, collecting any payments due, and directing patients to appropriate areas. Upon checkout, registrars may schedule upcoming appointments based on provider recommendations and provide patients with appointment cards. This position is required to rotate between all clinic locations. 

ESSENTIAL DUTIES & RESPONSIBILITES:

1. Demonstrates excellent interpersonal skills with the ability to manage sensitive and confidential situations with tact, professionalism, and diplomacy.
2. Utilizes excellent patient-centered customer service focus and communication while interacting with patients/customers and others in daily interactions.
3. Maintains focus while accurately and efficiently checking patients in/out, schedules appointments, and completes any necessary paperwork. 
4. Verifies and updates demographics information in practice management system to assist in the timely billing and communication with patients.
5. Performs insurance eligibility checks and obtains referrals and authorizations as required. 
6. Maintains communication with provider's area regarding pertinent patient information.  
7. Collects patient payments and accurately balances deposit/batches daily. Responsible for balancing cash box and making change from daily deposit, when necessary.
8. Maintains positive communication with manager, physicians, clinic administration, and co-workers to assure delivery of quality patient services. Keeps supervisor informed of problems, issues, or workflow management concerns.
9. Participates in monthly staff meetings and other skills or business-related education as required.

MINIMUM QUALIFICATIONS:

• Proficient in Microsoft Office applications including Word, Excel, and Outlook and ability to learn other software programs as needed.

PREFERRED QUALIFICATIONS:

• Experience in scheduling and/or registration in a medical office.