Registrar

Responsible for creating a first impression of the organization to patients and families. The registrar performs tasks such as collection of patient demographics, collection/verification of medical insurance, registration documents, co-payment collections, etc. This role also includes providing any scheduling delays and serves as direct contact and resource for the patients. The registrar will greet patients and visitors, assist with navigation to their appointment(s) and assist with assisting patients in using the Kiosks. Assures confidentiality of information regarding patients and caregivers. 

Job Duties

• Greet patients, completes patient registration including assistance with check-in on the kiosk, and provides direction and/or escorts patients to clinical area.
• Ensure that complete and accurate demographic and financial information has been obtained from the patient and entered in the EHR.
• Ensure patients sign and receive all necessary forms, including but not limited to General Consent to Treat, HIPAA Privacy, organization’s billing procedures, medical necessity form (ABN), etc.
• Collect patient copayments and reconcile payments daily.
• Provide patient estimates, including copay, deductible and co-insurance for scheduled and unscheduled services.
• Performs initial financial assistance screening and refers patient to financial counseling.
• Communicate with clinical staff to keep patients informed of appointment delays.
• Works patient registration work queues: correcting any registration errors that may have occurred.
• Develops and maintains a positive working relationship with peers.
• Demonstrates an understanding of teamwork and the Mission, Vision, and Values of the organization.
• Other duties as assigned

Education

• H.S. Diploma - Required
• Associate's Degree or Business College Certificate - Preferred

Work Experience

• Computer data entry, customer service, collections, and EHR experience - Preferred
• Working knowledge of medical terminology and billing/insurance coverage - Preferred

Licenses and Certifications

Travel Requirements

• Must be able to travel between various system facilities and off-site locations as needed.

Skills and Abilities

Essential Technical/Motor Skills

• Input data, basic bookkeeping: handle money and complete reconciliation.
• Ability to communicate with all customers, providers, and caregivers.

Interpersonal Skills

• Excellent customer service and communication skills to effectively interact with a wide variety of people.
• Work in a professional, caring manner with patients, families and peers.

Essential Physical Requirements

• Lift, bend, stoop, move about and may also require long periods of standing.

Essential Mental Abilities

• Ability to concentrate with close attention to detail.
• Flexibility in adapting to the changing demands caused by the healthcare environment and an ever-changing enterprise.
• Ability to manage stress and remain calm in a fast-paced environment.

Essential Sensory Requirements

• Ability to speak, hear, and see.

Exposure to Hazards

• Eye, neck and leg strain.
• Electrical output of personal computer.

Other Skills and Abilities