Registration Associate

Description

POSITION SUMMARY:

The Programs Registrar assists with the registration process for many of Frost Valley’s camp programs, including overnight camp, day camp, after-school care, and daycare. Together with the Camp Registrars team, this person will create and implement all necessary steps of the registration process. Must be comfortable speaking with participant families on the phone and committed to providing them a positive registration process. Must be available to work varying hours between 8:30am and 6:30pm, Monday to Friday with working occasional Sundays.

ESSENTIAL FUNCTIONS:

• Input registrations for summer overnight and day camp, after-school and daycare programs, including processing registrations and payment received by mail, on the phone, and assisting parents with online registration
• Serve as a point of contact for parents of program participants; provide information and answer questions about transportation, logistics, dates, payments, etc
• Provide excellent customer service, return phone calls within 24 hours, and build year round relationships with guests
• Occasionally be present outside regular working hours to assist with camp open houses, check-in and check-out
• Process registrations for year-round break day camps such as Winter Camp, Spring Break Camp, etc.
• Retrieve data and statistics from software as needed
• Assist Camp Registration Manager with financial reporting, reconciling revenue and accounts receivable
• Assist with organizing and executing mailings
• Track and organize camper paperwork
• Maintain files and records, keeping confidential paperwork secure
• Support the camp director program team
• Attend staff meetings and help with office planning
• Help the Registration Office work towards the Frost Valley Strategic Vision
• Offer help and assist with any other duties as assigned for the success of Frost Valley
• Demonstrate good judgment in decision-making and willingness to abide by the Frost Valley Core Values (honesty, caring, respect, responsibility, community, stewardship, diversity, inclusion)

FROST VALLEY IS AN EQUAL OPPORTUNITY EMPLOYER

REASONABLE ACCOMMODATIONS STATEMENT:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

DEADLINE TO APPLY: April 25, 2025

Requirements

QUALIFICATIONS:

• Must be 18 years of age or older
• Bachelor's degree in a related field or equivalent work experience
• Strong customer service background; be professional
• Possess excellent communication and organizational skills
• Strong computer skills and experience with Excel, Camp Brain, Camper Register, Microsoft Office and Word, ability to utilize email and the internet or equivalent work experience
• Be able to work well with a team of others
• Be able to multitask and handle pressure well
• Experience working with reservations/registrations in a camp setting

WORK ENVIRONMENT & PHYSICAL DEMANDS:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• The employee must occasionally lift and/or move up to 25 pounds.
• Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust.
• The noise level in the work environment is usually moderate.