Registration Clerk

Description

WHAT WE’RE ABOUT:

At Community Health Center of Southeast Kansas (CHC/SEK) we provide the compassionate, quality healthcare that patients deserve, regardless of their ability to pay.

THE RUNDOWN:

This position is part of the clerical team. This position is responsible for assuring the patient demographic information is accurate and complete. The quality of the data entry determines the accurate processing of patient accounts. This position's responsibilities may vary with clinic site. This position may be the first interaction that patients have with Community Health and practices should not create barriers to care. 

Requirements

WHAT YOU'LL BE DOING:

• Checks in/out patients and makes any follow-up appointments and addresses any questions they have regarding additional visits.
• Oversees the waiting area, coordinating patient movement, and presents any problems or irregularities to the supervisor.
• Enter accurate data on patient demographics, payer source.
• Obtain patient consents per the policy of CHCSEK.
• Demonstrates an understanding of insurance guidelines to obtain required information in order to assure that accounts are processed without denial. 
• Ensures financial assistance applications are complete.
• Responds to patient's needs by obtaining available clinic resources such as translation services, patient navigator, or eligibility coordinator.  
• Answer clinic phones providing excellent customer service, directing calls to the appropriate location.
• Open clinic building as appropriate and may secure clinic upon closing. 
• Collects and processes patient payments to assure accurate posting on account and reconciliation of monies collected. 
• Demonstrates understanding of the registration guidelines established for the specialties within the clinic.
• Schedule patients per policy.

Additional Dental Registration Essential Duties

• Understand dental terms and appointment types.
• Ensures receipt of dental prepayments for all services.
• Add dental case managers to all patients.

Additional Behavioral Health Essential Duties

• Performs insurance verifications for behavioral health patients.
• Add behavioral case managers to all appointments.

The essential functions listed are not an exhaustive list of every task the employee is required to complete. Employees are expected to perform all other duties as assigned.

WHAT YOU'LL NEED:

• High School diploma or equivalent. 
• At least 1 year of experience in clinic, healthcare setting, or call setting, preferred. 

BENEFITS:

• Waived copays for most medical, behavioral health and pharmacy prescriptions at any CHC location
• Medical, Dental, Vision, and Voluntary Life Insurance
• Critical Illness, Accident, Short-Term Disability, and Pet Coverage
• Company paid life insurance and long-term disability
• Retirement Plan- 5% Employer Contribution
• Medical & Dependent Care Flexible Spending Accounts
• PTO- Starts accruing day 1 (Plus an additional 8 hours for your birthday!)
• Employee Assistance Program (EAP)
• CEU and License Reimbursements for eligible positions

WORKING CONDITIONS:

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, peripheral vision, depth perception and ability to adjust focus. The noise level in the work environment is usually moderate.