Registration Clerk III

Description

Summary:

To obtain complete and accurate personal, clinical and financial information from patients in an efficient and courteous manner. The MDIH Registration Clerk III has a variety of responsibilities including:

1. Insurance specialist
2. Information gatherer
3. Collector
4. Receptionist and Switchboard Operator
5. Public Relations
6. Data Entry
7. Clerical
8. Pre-admission schedules and coordination of authorizations/pre-certification/referrals
9. Minor financial screening.
10. Trainer for new hires and other hospital staff
11. Provide assistance as a Certified Applications Counselor related to the Patient Protection and Affordable Care Act (PPACA).

Benefits:

MDI Hospital and Birch Bay Retirement Village offer a competitive salary, robust medical/dental/vision/life insurance, identity theft protection program, matching retirement plan, ample paid time off, a comprehensive award winning wellness program with reimbursement incentives, generous tuition reimbursement, and continuing education benefits. Some positions may qualify for a sign on bonus and relocation assistance.

EEO Statement:

MDI Hospital and Birch Bay Retirement Village provide equal employment opportunities to all employees and applicants for employment in all job classifications without regard to race, color, religion, age, mental disability, physical disability, medical condition, gender, sexual orientation, genetic information, ancestry, marital status, national origin, veteran status, and other classifications protected by applicable state and local non-discrimination laws.

Requirements

Education, Training or Certifications Required:

1. Prefer college degree or other certification relevant to healthcare settings. High School or equivalent with demonstrated registration clerical skills, including excellent spelling, numerical accuracy, strong math aptitude, good communication skills and pleasant manners. Ability to perform all duties of Registration Clerk I-II in addition to admission and pre-registration proven experience in a complex office or hospital setting where attention to detail, public contact, computer skills and use of office equipment were required. Customer Service skills that focus primarily on patient and visitor needs to promote complete customer satisfaction.
2. Computer literacy and medical terminology.

Experience Required:

1. Prefer prior healthcare experience (Medical Office or Hospital settings).
2. Experience working in customer service (Face to Face exchanges with customers).
3. Financial service experience from the point of care perspective.
4. College degree in Coding or Healthcare, may be substituted for work experience.

Special Requirements:

1. Proven ability and experience managing multiple work events in a high volume communication environment.
2. Excellent communication skills to include conflict management, tact, persuasion and problem solving skills.
3. Demonstrates commitment to Patient Services and performs duties to promote quality patient care and customer satisfaction while promoting safety and cost efficiency.
4. Ability to train and educate new staff and assist other departments performing registration tasks.

Cognitive Requirements:

1. Emotional maturity with excellent customer services skills.
2. Strong ability to capture details and data enter with high level of accuracy.

Physical Demands:

1. Ability to sit for extended periods of time in an office setting.
2. Light lifting of various office equipment and supplies up to 50 lbs.
3. Extensive telephone answering and forwarding calls as well as paging while working on PC and/or registering patients face-toface. This will require the ability to reach and move upper body in various directions throughout shift to perform all face-to-face and telephone encounters.
4. Ability to keyboard the entire shift.
5. Ability fo continuously move out of seat to obtain paperwork from printers, send or receive faxes and deliver papers to Lab Window and ED.
6. Filing
7. Walking to various departments or offices as needed to hand off materials etc. (Daily or as needed for all physical demands.)

Environment:

1. Extensive communications with various levels of personnel and customer base.
2. Able to work in emergency situations and sometimes stressful environment.