Registration Clerk Receptionist Surgical Center

POSITION SUMMARY

Responsible for registering patients, processing medical records and billing information, and ordering office supplies. Organizes work to facilitate cost effectiveness and efficiency, strives for excellence in correct data entry, and utilizes communication skills to create an environment of customer service and hospitality. 

MINIMUM REQUIREMENTS

Education:

1. High school graduate or equivalent.
2. Completion of business courses and customer service courses preferred.

Experience:

1. Preference given to applicants with previous experience in healthcare related or public contact field.

Knowledge, Skills, Abilities:

1. Typing of at least 40 words per minute with 95% accuracy.
2. Knowledge of medical terminology preferred.
3. Good command of the English language, verbal and written.
4. Intermediate computer skills, mathematical skills, and the ability to organize and prioritize work flow.
5. Ability to work well and relate to individuals/families who may be under physical or emotional stress

License/Certification/Registration:

None

SUPERVISION RECEIVED

Receives general supervision from the Manager and Nursing Supervisor.

SUPERVISION GIVEN

None

ESSENTIAL FUNCTIONS

1. Interviews patients to obtain required information for surgery. Identifies patient through accepted means, ex. name, birth date, etc. Transfers information to computer accurately. Uses the computer system to register the patient and obtain all the required information and signatures. Assists the patient in understanding the process, explains purpose of required documents such as authorizations.
2. Verifies insurance plan; photo copies license and insurance cards and scans into computer system. Notifies pre-op staff when patient is ready for admission process. Keeps the staff informed of late admissions, patients who did not arrive, and other conflicts that may effect the surgical schedule.
3. Directs patients and families in the registration area as to seating, refreshments, where to hang their coats, lavatory location, and gives them additional information to ensure hospitality.
4. Receives incoming calls and correctly directs the caller to the appropriate personnel. Uses courtesy and patience when speaking with physicians and families.
5. Makes daily reminder calls to patients starting at 1:00 pm, for the next day’s scheduled surgery, notifying them of their arrival time. Calls patients when advised of a change in arrival time.
6. Retrieves US mail and receives overnight packages for the surgical center and distributes the packages appropriately.
7. Directs all correspondence, charts, and interdepartmental mail delivered by MNMC courier.
8. Collects and files paperwork, medical records, and faxes from multiple areas.
9. Orders and maintains supplies for printers, copiers, fax machine, and label maker. Orders all office supplies.
10. Assists with other office functions as needed. Completes and transmits information from the previous days service. Checks medical record from previous day for any errors or missing information. Contacts the correct nurse manager to help in finishing the record properly.
11. Maintains confidentiality of all records and information received in the course of work activities.
12. Daily wears attire supplied by the surgical center that includes MNMC logo shirt/cardigan.
13. Checks insurance authorizations 48 hours prior to surgical date for upcoming cases.
14. Checks booking facts on reservations for insurance information.
15. Reports statistical Data, and creates reports when needed.

NON-ESSENTIAL FUNCTIONS

Performs related and miscellaneous duties as assigned.